Avangate*media-crawler |
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Consumer reviews about Avangate*media-crawler |
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bsvoboda
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Apr 11, 2012
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neovlašteno otuđivanje 53,54 EUR
neovlašteno otuđivanje 53,54 EUR
Poštovani, dana 14.03.2011. godine tražio sam detaljnu navigacijsku kartu Republike Hrvatske za moj mobilni navigacijski sustav TARGA PNA-E3530. Tako sam došao na spornu stranicu media-crawler i oni su me tražili da platim 1,52 EUR za jednokratno pregledavanje a također sam odmah da ne želim pregledavanje za više puta. Nažalost oni traženu navigacisku kartu nemaju i time sam završio pregledavanje i zatvorio stranicu na internetu Ništa nisam kupio, ništa skinuo na računalo i to sam platio 1,52 EUR-a. Dana 21.03.2011. godine neugodno sam iznenađen time da me tvrka Avangate*media-crawler tereti za 1,52 EUR+53,54 EUR-a. Ništa nisam kupio, ne trebam kupiti niti sam nakon 14.03.2011. otvarao spornu stranicu. Nisam dao pristanak da mi se s računa MC 543778 skine još 53,54 EUR-a. Smatram to neovlašteno otuđivanje mog novca sa mog računa bez mog pristanka, za neizvršenu uslugu i nepostojeću robu. Problem sam prijavio mojoj banci Zagrebačka banka d.d. Virovitica, Croatia i trežim povrat otuđenih sredstava u iznosu od 53, 54 EUR-a.
Molim da me o rješenju povrata izvjestite na e-mail: [email protected]
S štovanjem
Branko Svoboda,prof.
33000 Virovitica
A. Mihanovica 71
Republika Hrvatska
tel/fax:+38533722125
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Pedro Quevedo
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Apr 21, 2012
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Debito en tarjeta de Crédito
Que he comprado que me han debitado 69.95?
el 12 de abril puse mis datos en donde se debitaba $1.99. nunca pude obtener el supuesto servicio. el 18 me han debitado $69.95 cosa que no he solicitado. que puedo obtener o que servicio me dan por ese valor?. ruego a ustedes hacer la devolución. ustedes deben tener el registro de lo que he consumido, pueden darse cuenta que no he realizado ninguna transacción por $69.95.
Gracias
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fenekatomico
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Jun 23, 2012
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Avangate media crawler
Hello everyone!
I had a problem with that company, Avangate, and one of its products, Media Crawler. I contracted a 1 day trial period, and I paid 1´50€ aprox. But one month later, they said me that the subscription was automatically renewed, because one contractual term said this. And they charged 62€ in my bank statement.
I have to say that in Spain, my country, those contractual terms renewing automatically the contract are absolutely illegal. I phoned Avangate, and I set a lot of e-mails. Finally, as I am a lawyer, I said them that I was to start legal actions in order to obtain my money. I think that they know very well that those contractual terms are forbidden in the vast majority of the occidental countries, and finally, after 17 e-mails and a phone communication, THEY REFUNDED ME MY MONEY.
If you insist and talk them about trials and judicial process, you have a lot of opportunities in order to obtain your stolen money.
Good luck!
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Media Crawler
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Sep 13, 2012
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Dear Customer
This 2nd charge has been taken according to TOS you have read and
accepted to proceed with signup. TOS state that each trial is to be
extended to the Full Version with a relevant charge taken, unless
trial is cancelled within 7 days period. Thus if you didn't like the
service, you were to cancel it in due time. The trial cancellation
option and amount of the charge coming are also given in TOS. Please
be reminded that this is a onetime payment and no further charges
should occur since.
Here is the link to TOS:
http://www.media-crawler.com/en/tos.html
But we anderstand your frustration that is why decided to act with a good will regarding the refund.
Also we are always ready to help our customers to resolve any issues
occurred while using our software:
http://www.media-crawler.com/en/cc.html
By following this link you will be able to contact us directly and get
replied in nearest time.
Kind regards,
Leyla Ozsen
Media Crawler Support Team
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