Avangate Media crawler |
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Consumer reviews about Avangate Media crawler |
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rock it
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Apr 19, 2012
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un authorised debit of my account
avangate*media-crawler avangate.com NLD
This is the description that came up on my credit card account. It debited $68.17 from my account and i did not subscribe to anything worth this figure. i cannot bring up history in my mac because i did a full wipe and reinstall on the 18th of April, however i did not, repeat I DID NOT, purchase anything of the sort worth that much money. From memory it was a 7 day trial worth around $2. in checking my accounts tonight i have noticed the withdrawal on the 16th of April, 7days after the trial period which i actually did get.... not too mention it was useless anyway.
I want the money refunded, all barring the 7 day trial period fee which i did purchase.
your help and/or co operation would be much appreciated!
Reuben Cullen
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cinki70
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May 12, 2012
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Avangate Media crawler
This is the description that came up on my credit card account. It debited $83.24 (63,16€) from my account and i did not subscribe to anything worth this figure. i cannot bring up history in my pc because i did a full wipe and reinstall on the 18th of April, however i did not, repeat I DID NOT, purchase anything of the sort worth that much money. From memory it was a 7 day trial worth around $2,37 (1,81€). in checking my accounts tonight i have noticed the withdrawal on the 25th of April, 7days after the trial period which i actually did get.... not too mention it was useless anyway.
I want the money refunded, all barring the 7 day trial period fee which i did purchase.
your help and/or co operation would be much appreciated!
Tomaz Verbic
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Media Crawler
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Sep 13, 2012
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Dear Customer
This 2nd charge has been taken according to TOS you have read and
accepted to proceed with signup. TOS state that each trial is to be
extended to the Full Version with a relevant charge taken, unless
trial is cancelled within 7 days period. Thus if you didn't like the
service, you were to cancel it in due time. The trial cancellation
option and amount of the charge coming are also given in TOS. Please
be reminded that this is a onetime payment and no further charges
should occur since.
Here is the link to TOS:
http://www.media-crawler.com/en/tos.html
Also we are always ready to help our customers to resolve any issues
occurred while using our software:
http://www.media-crawler.com/en/cc.html
By following this link you will be able to contact us directly and get
replied in nearest time.
Kind regards,
Leyla Ozsen
Media Crawler Support Team
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