Citibank NRI Services

United States, New York

Consumer reviews about Citibank NRI Services

Feb 26, 2012

Fraudant practices followed by the bank

I also made the unfortunate decision of opening a citibank NRE account with the citibank NRI banking services and have found the 24x7 support to be appalling and misleading. Citibank is not transparent in their currency transactions (they will trade it at a much lower rate than market quoted at cost to the customer ofcourse) and will not share any information via an online account, email or telephone. Their call center specialists always seem to be facing a system issue no matter what time you call them or regarding what issue you call them. I am absolutely disgusted with their level of service and feel this investment was an extremely bad decision on my end because had I known that citibank practices unethically with sharing information with customers about their money I would have never come here!!! If you can stay away be smart and do so, don't get involved in this scam!

JAGANSUD

Mar 16, 2012

Fraudant practices followed by the bank

I had a bank account with citibank NRI from 1990. It used to provide good services, From 2008, its customer services is degrading.
Citibank is not transparent in their services offers and transactions (they will trade it at a much lower rate than market quoted at cost to the customer of course by using written statement loophole rather than honoring online account, email or telephone commitments). I already lost 3 months of interest on money as they were converting my nre to nro accounts. I will close all of my accounts with this bank and advise people not to do bussines with this bank

garulmohan

Aug 8, 2013

Indifference

My husband and myself opened both an NRE account and NRO account as we were about to sell a property that we inherited in India, The settlement took some time and in the end we decided building a house in our property. The rent from two sources has been deposited into the NRO account from January of 2013. When for an emergency we wanted to send money out of the NRO account we had difficulty. Every time we called the Citibank the officers said there should not be a problem but it never worked. So we will send money to our NRE account and use that funds. This time I got on the phone with a citi bank officer and I was informed my account has become dormant and I will not be able to take money out. But still the rental income is going into that account. We were never notified that our account has become inactive because in January 2013 we were at the Citibank office Chennai and wanted to close the NRO account. But the Manager convinced us saying the rent can be deposited only to that account. He never said anything about the account being dormant. I have been trying for more than 10 days talking to one officer to another, each one saying fax this paperwork or that paperwork, but the problem is never resolved. Still we are not able to draw any money out of that account. Bottomline is Citibank is indifferent to the needs of the customers and give as much hard time as possible when you want to take out your money. They tell blatant lies to protect themselves. They cannot produce one document to prove that they notified us of the dormant/inactive account.