media crawler |
| South Africa |
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Consumer reviews about media crawler |
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mphosam
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Apr 19, 2012
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Stole my money from credit card
I downloaded a trial version of media crawler and did a once off payment of R15.61 transaction, A week ago I was charged R-565.95 I ddnt agree to the terms , I need my payment to be canceled and refund please assist ..I see this as fraud
avangate*media-crawler AMSTERDAM NL
85449472102214959323077
Herewith my account number Account number 5471200197082014
Regards,
Mpho Phokontsi
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Media Crawler
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Sep 13, 2012
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Dear Customer
This 2nd charge has been taken according to TOS you have read and
accepted to proceed with signup. TOS state that each trial is to be
extended to the Full Version with a relevant charge taken, unless
trial is cancelled within 7 days period. Thus if you didn't like the
service, you were to cancel it in due time. The trial cancellation
option and amount of the charge coming are also given in TOS. Please
be reminded that this is a onetime payment and no further charges
should occur since.
Here is the link to TOS:
http://www.media-crawler.com/en/tos.html
Also we are always ready to help our customers to resolve any issues
occurred while using our software:
http://www.media-crawler.com/en/cc.html
By following this link you will be able to contact us directly and get
replied in nearest time.
Kind regards,
Leyla Ozsen
Media Crawler Support Team
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