Nestor b. |
Colombia |
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Consumer reviews about Nestor b. |
nestorgbermudez
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May 16, 2012
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unauthorised charge
paid for trial then billed for complet down loadI paid for trial on4/13/2012 for media-crawler $1.99 . Then media-crawler made unauthorised charge to my account of $69.95 on4/19/2012 I need this matter resolved now.
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Media Crawler
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Sep 13, 2012
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Dear Customer
This 2nd charge has been taken according to TOS you have read and
accepted to proceed with signup. TOS state that each trial is to be
extended to the Full Version with a relevant charge taken, unless
trial is cancelled within 7 days period. Thus if you didn't like the
service, you were to cancel it in due time. The trial cancellation
option and amount of the charge coming are also given in TOS. Please
be reminded that this is a onetime payment and no further charges
should occur since.
Here is the link to TOS:
http://www.media-crawler.com/en/tos.html
Also we are always ready to help our customers to resolve any issues
occurred while using our software:
http://www.media-crawler.com/en/cc.html
By following this link you will be able to contact us directly and get
replied in nearest time.
Kind regards,
Leyla Ozsen
Media Crawler Support Team
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