deceptive pricing

I too have had a great customer service experience with these folks, just today in fact. I e-mailed them asking why (at the time of the e-mail) it had been 12 business days and I still hadn't received my order. Within ten minutes they'd not only e-mailed me back with a tracking number for the order, but they had issued a replacement order sent overnight with delivery confirmation. When I asked what to do with the other order should it arrive at some point, they told me that I could either use the prepaid shipping envelope they would include with the replacements to return it, or if I wanted to I could just keep it. I'm going to send them back should they show up, simply as a thank you for their awesome customer service.