Poor or no Service - ABC Cargo at Riyadh

Poor Service - ABC Cargo at Riyadh :

I have placed my Cargo of 27kg weight at ABC Lulu branch on 23-Sep-12.
Still the cargo is not delivered at the destination after a commitment of max 20-30 days by the courier agency.
I have also called Lulu and the head office branch at Riyadh and the customer care executives several times but no response on the status of my Cargo. Also, I have visited the Cargo branch at Lulu to find out the actual status but again very poor response for this.
Also, am not getting any response from ABC Cargo Service, Riyadh on my shipment for the past 2 months.
Request your support in helping me retrieve the valuable goods that I have sent through this courier service.
Please contact me a@ [email protected] if you can help in the next 2-3 days