1MiniMe |
| United States |
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Consumer reviews about 1MiniMe |
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denisey48
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Jan 9, 2012
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HORRIBLE SERVICE
I am having similar problems. I just refused the face molding stage, as it doesn't look anything like the pictures I have sent in. Also contacted customer service, no response yet. Will see what happens next...
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YSLin
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Jan 18, 2012
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HORRIBLE SERVICE
I wish I saw your complaint before I have anything to do with this company. They are horrible, improfessional! after submitting my order, they sent an email saying there will be 15 extra days delay for Chinese new year. I replied and said they should inform us BEFORE the order, guess what they reply? an article of discliamer, basically saying there's nothing we can do about the "production time", as customers, we just have to suck up and wait. What kind of customer service answers questions with a discliamer!? the kind that don't give a fxxk!! oh i'm so pissed!!! NEVER AGAIN
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Mulligan
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Feb 3, 2012
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HORRIBLE SERVICE
I too, have had HUGE problems with this company! I purchased a deal through Groupon for a birthday gift for my nephew. Sent my photos in and got my first sculpture "proof". It looked NOTHING like the photo I sent!
After 8 (stressful) rounds of looking a sculpture proofs, and having huge of communication issues with the company. I finally approved the first stage and then received a proof of the painted bobble. I was flabberghasted! It looked NOTHING like what I approved in the last proof! I sent numerous e-mails trying to get an answer as to what went wrong, I was getting no where. The only response I was getting was form e-mails, not addressing the issue.
I contacted Groupon, who sent me an e-mail for their contact, that was supposed to speak English. He only had basic English and I was still getting no where. I was eventually sent an email stating that "the artists have full artistic discretion, and in no way does the sculpture have to resemble the photo". WHAT, isn't the whole point to get a end result that looks like YOU (or the person in the photo)!
After complaining to Groupon, the refunded the money I paid them, luckily!
I informed my contact at 1MiniMe that I would like to cancel my order, after more arguing back and forth they finally agreed to refund the rest of my purchase, with a 25% restocking fee. I agreed, happy to get anything back. They said it would take 10 days to refund. Weeks went by, no refund. So once again, I contacted 1MiniMe asking about my refund. They THEN tell me the refund has to go through my PayPal account. I tried to explain to them I did not pay by PayPal, but by credit card.
Currently I am still arguing back and forth, as they are refusing to put the purchase back on my credit card, or send a cheque, and I am refusing to open a PayPal account.
My nephew's birthday is in 2 days, and I have NO gift and NO refund from 1MiniMe! I initially made my order in October, and it is now February!
I don't give a crap any more if I get my refund, it is WAY too frustrating dealing with the lack of English and the lack of customer service. BEWARE of this company, DO NOT waste your time, money or SANITY! What a joke! DO NOT ORDER FROM THIS COMPANY!!!
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ssisy
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Feb 20, 2012
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Product Never Completed or Delivered
happy valentine's day~~!!
I am a mature and beautiful lady.and now I am single...
You know any millionaire club can be better ?...My friend just met a millionaire man on
(SugarDadmeet.com)-it's the most effective site in the world to connect with, date and marry
successful, beautiful people.-Meanwhile, . It's worthy a try. You do not have to be rich or
famous.
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ssisy
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Feb 20, 2012
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Product Never Completed or Delivered
happy valentine's day~~~~~~!!!
I'm Female, 22, and just this Christmas had a brief encounter with a mature man. It was
wonderful. We met via internet dating on this site: SeekSugarDad.C óM- a good way to meet
like-minded people, and he actually approached me first. It just so happens I like older man
and he likes woman around my age. We had an amazing day and later on he joined me at a
hotel. It was like a fantasy come true. Amazing company, amazing sex too and a really warm
and loving man. He will turn 36 this month, and my goodness what a connection we had that
day.
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Dima Faris
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Feb 26, 2012
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Product Never Completed or Delivered
I am facing the same problem with them!! I submitted my order beginning of November for my sister's birthday in first week of December, till now I didn't get my order delivered. I paid full amount (USD $370) for my product.. and I am really worried now as they keep telling me it's still in production phase. I only validated the first stage. Till now they still didn't paint it or finalize it. How can I have this Issue escelated.. or to who?
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pilatesgirl
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Mar 16, 2012
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unwilling to work with me for return
I found 1minime to be totally unhelpful as well. I waited 14 weeks for mine that was a gift for my boss and when I got it, it looked nothing like him. No luck with customer service. Waste of money, lack of customer service and seems more interested in giving their artists "time off" than actually doing good work. Too bad others have had a bad experience as well...
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Shogun_STi
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Mar 22, 2012
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unwilling to work with me for return
I’M DOING EVERYTHING TO FIGHT 1MINIME. IF WE ALL PARTICIPATE, HOPEFULLY WE MIGHT GET SOME RESULTS!
This was my step-by-step procedure:
1. Contact Groupon to get a refund on your Groupon vouchers you used. They did refund me the full amount back to my credit card. Call them directly 1-877-788-7858 Monday-Friday, 9am-5pm CST
2. File a complaint through E-CONSUMER. Under https://econsumer.ftccomplaintassistant.gov/
Details to enter under “Your Complaint”:
Name of company: Unitune Concept Ltd
Website: http://www.1minime.com
Email address: [email protected]
Street Address:
Loft 806 in Capitol Center
5-19 Jardine’s Bazaar
City: Causeway Bay
Country: Hong Kong
Company Contact Person: David Garneau
Company phone: Country Code: HONG KONG- 852 Phone Number: 81990229
Type of Transaction: Other—Explain in comments field
Problem Encountered: Defective/Poor quality
Additional Comments (edit as you please, but this is what I wrote):
1minime claims itself as a company that produces self portrait customized bobbleheads of its customers. But it is forcing and manipulating customers to accept poor quality products -- the dolls DO NOT look like its customer’s submitted photos, and passing it off as 100% handmade.
It also claims that the user is able to comment and reject the sculptures until the user is 100% satisfied with the production. However, after the 5th modification, user is needed to pay another fee of $15 for further modification-- clearly manipulative of its terms.
From it's Facebook site: "1minime is selling handmade 3D statues of yourself, shipped directly to your door in 72H."
Ironically it has a clause
12.2
"Every modification requested by the customer will add 1 week to the delivery time. "
This has resulted in months of production time and most customers have not been receiving their orders. For the customers who have received their orders, their sculptures look significantly different and absolutely poorly produced. Contact with the merchant’s representative David Garneau ([email protected]) have resulted in rude customer service and he has refused a refund. Their conduct of business has been misleading and unethical, leaving customers with substandard service and products.
3. DISPUTE A TRANSACTION IN PAYPAL OR CALL YOUR CREDIT CARD COMPANY. Paypal won't accept disputes after 45 days, but it at least records a log. So if enough of us do this, it will get noticed!
For Paypal Resolution centre: https://www.paypal.com/ca/cgi-bin/webscr?cmd=_complaint-view&nav=0.4
Enter the same details as above, edit if necessary!
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PRADA
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May 31, 2012
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HORRIBLE SERVICE
WELL I ALSO PURCHASED THE DEAL THROUGH GROUPON AND PAID THE EXTRA TO HAVE SCENERY AS WELL SO IT WASN'T CHEAP, THAT WAS JUST ABOUT A YEAR AGO, I PAID THE EXTRA TO MAKE MULTIPLE COMMENTS ON EACH PROCESS, AND YES YOU ARE ALL RIGHT....... THE FIGURE AND THE DOG LOOKED NOTHING LIKE THE PICTURES, AND THAT WAS AFTER SO MANY REFUSALS, I HAVE FORGOT HOW MANY. I HAD AN EMAIL BACK SAYING ALL THEIR WORKERS ARE EXPERIENCED ARTIST!!!! (IN OTHER WORKS THEY WANTED ME TO ACCEPT WHAT THEY HAD SUPPLIED) ANOTHER FAULT, WHEN YOU REFUSE A STAGE, YOU HAVE TO EXPLAIN WHAT NEEDS TO BE CHANGED BUT YOU ARE ONLY ALLOWED SO MANY WORDS.... AND SURPRISE SURPRISE IT WAS IMPOSSISBLE ON EVERY SINGLE OCCASION TO EXPLAIN WHAT WAS WRONG BEFORE THE ALLOTED AMOUNT OF WORDS RAN OUT, THEY EVEN COUNT GAPS AS A WORD.. USELESS!
AFTER 7 MONTHS I CONTACTED THEM TO ASK WHAT WAS HAPPENING AND WHY THEY HAD STOPPED CONTACTING ME..... EVENTUALLY I HAD AN EMAIL BACK SAYING THEY HAD ALREADY SENT IT TO ME, I EXPLAINED HOW COULD THEY HAVE AS I HAD ONLY AGREED ON TWO OF THE STAGES. THEY SUPPLIED ME WITH AN ADDRESS AND SAID THIS IS YOUR ADDRESS AND IT WAS SENT. IT WASN'T MY ADDRESS SO OBVIOUSLY HADN'T RECIEVED SOMETHING THAT WASNT EVEN FINISHED. I HAD BEEN CONTACTING THEM EACH TIME THROUGH EMAIL AND HAVE TO SIGN IN EACH TIME, BUT WAS CONTACTED BY SOMEONE ASKING ME TO SUPPLY ALL MY DETAILS AND GROUPON CODES ETC. SURELY THEY HAVE ALL THAT ON FILE, WHO DO THEY THINK THEY WERE EMAILING ALL THIS TIME!
I DID SO, AND WAS CONTACTED AGAIN ASKING FOR THE DETAILS AGAIN...... WELL WHAT CAN I SAY!
I AM NOW IN CONTACT WITH THEM AND VERY SLOWLY AM GETTING THROUGH THE STAGES, I HAVE ACCEPED THEM SO FAR............ BUT...............THEY DO NOT LOOK LIKE THE PHOTOS........ BUT IT IS A YEAR AND I AM FED UP WITH IT. WHAT IS SO UPSETTING IS THE PICTURES THEY USE ON THEIR WEB SITE, THEY LOOK JUST LIKE THE PICTURES, HOW MISLEADING, WHO DID THESE SCULPTURES BECAUSE IT DEFINITLY WASN'T THE PEOPLE WORKING THE THEIR STUDIO! WELL I SHALL KEEP YOU INFORMED AND LET YOU KNOW HOW IT LOOKS.... BUT TO BE HONEST I THINK MY DAUGHTER AND HER DOG ARE GOING TO LOOK AT IT AND LAUGH AND ASK WHO ARE THEY! BUT ONE CAN HOPE.
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loulou
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Aug 29, 2012
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Horrible
C'est la pire cochonnerie que l'on puisse acheter.C'EST JUSTE POUR ALLER À LA POUBELLE. (just for the trash) Ne dépensez pas un sou pour cela. Rien ne ressemble aux photos dont j'ai envoyées. C'est totalement différent. De plus, service totalement pourri. C'est très long et pour finir ma figurine est arrivée endommager. Il y a de la peinture bleue répandue sur la tête. HORRIBLE!! SITE À BANNIR À TOUT JAMAIS..
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