6pm.com |
| United States |
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Consumer reviews about 6pm.com |
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marsiamoon
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Jan 19, 2012
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Bad service
I have placed orders with 6pm many times. I live in Armenia and I am always using my Armenian debit card to order goods but my orders are being sent to my relatives who live in USA. I have to say that the company works great!!! they have never missed smth or there's never been any delay. there is a great possibility to check the delivery of the order online so i'm surprised when some people say that they did not get their goods in 35 days!!! that is ridiculous. I'm also surprised when someone says that the company has no phone number mentioned on the site. They do have a phone number and i have called them once when i needed to change the size of boots i bought. The guy did eveything properly and I got what i wanted. In general i'm very satisfied with the site.
Lilit
[email protected]
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RRand
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Feb 10, 2012
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Bad service
I have used this company at least since 2008 (and possibly even longer since that is as far back as my order history will go back on the site). I absolutely LOVE 6pm.com, you cannot ask for better pricing, especially if you know how to toggle through their searches to narrow down size, percentage off, color etc. The company is an offshoot of Zappos (which is a phenomenal company), just with less of the "frills" that Zappos offers. I think that Zappos moves their slow selling stock or discontinued stock to 6pm to get it cleared out. Yes, there are bound to be mistakes, I think I have had only one error over these last few years (was sent shoes where one was a different size from the other), but had no issues with getting it sent back (actually they were more than accommodating - they were for my daughter and I buy ahead, so a couple of months passed before she was up to that size and I realized the error - they still refunded me even though technically it was outside of their refund period). Based on my order history, I have placed 36 separate order since 2008 (all of the orders have multiple shoes purchases per order), so one mistake out of at least 100 shoes is not bad at all! I have never had them try to "steal" my money or cheat me in any way - I think Zappos Inc is too big and too reputable to try that with their customers. As to no phone number, when I did have that one screw up, I spoke to someone directly. I can't remember if he called me or I found the number on the return instructions - regardless based on my experience you can talk to a "live" person if you really want to, but who really cares if the problem gets resolved adequately.
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Dodger`
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Oct 30, 2012
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Bad service
After I placed an order to buy shoes for my kids, I did not receive any confirmation email. However, I did receive the shoes, but they were wrong sizes. I contacted the customer service, but it was quite hard to do. they did not respond for a while. They did not tell me the information I needed as to how to return the shoes and get the correct size. I have only been told that it wil take some time to complete the procedure and that they will contact me back… Still waiting.
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jna112
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Dec 2, 2012
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wrong decsription
Be careful buying from them! They add wrong description of their products on their website! I purchased several items from them and I received something absolutely different from what I purchased. And they don't do refunds so business with them is just a waste of money! beware and be careful.
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