Poor Customer Service

Val at the 21 mile Rd store in Macomb, Michigan was rude and wasn't following protocol. There was a lottery sign posted by the Store Manager and when I pointed at the sign and explained how she wasn't following protocol she said she doesn't have too because she is "fast". I also pointed out that the rules are in place to keep the customer satisfied and you are holding the line up. She went on to say how there is no manager and nothing will happen when I complain.