Acanac |
| Canada, Ontario |
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Consumer reviews about Acanac |
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jep888
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Jan 5, 2012
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Terrible experience
I have now become a disillusioned Acanac subscriber. They started charging the Quebec sales tax (QST) since some time in the Fall of 2011 but when I asked them repeatedly to provide their QST registration number (which should be displayed on the invoice like the GST number they were unwilling to provide it. After more than a month of trying I contacted Revenue Quebec and they informed me that Acanac does not have a QST number and should not be collecting QST (as of today). They were clearly lying when the kept telling me they have one but kept refusing to provide it.
When I posted this on the Acanac community board the gave a silly explanation about how they have to collect for month before they are allowed get a number. Which is absurd. Then they locked the thread and later today deleted the thread.
Seems they have been caught in a lie and are trying to cover it up. If they had any one in customer service with common sense they would have apologized and corrected the invoice instead of trying to cover up that they have been collecting the tax when they should not have been.
Terrible customer service. When you call they give the run around, don't answer the question you ask in the emails, and refuse to transfer you a manager or supervisor when you ask.
Previously I would recommend acanac but not anymore. Someone at acanac should be fired for this.
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rojaejuniorjunior
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Aug 1, 2013
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wrong information
i am got wrong information from the customer about that i will get free long distant call to the USA for the first years and then $9 dollars for the next year , now they are telling me that i have to pay for it , i am so disappointed with your service , they collect payment up to a years already and tell me this , i need what i was told about free usa long distant call . so i hope some one call me like now i am tired of this , you need to train your customer service Rep better to give the right information to the public , i need back my money i an cancel with u ,
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