affordablewater.us |
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Consumer reviews about affordablewater.us |
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DaveA.
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Jan 27, 2012
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poor quality of service
I ordered Dowex cation softener resin from Affordable Water. It was shipped UPS and it arrived promptly as I expected.
Nobody was home so the UPS delivery person had to put box over our four(4) foot fence since gate was closed.
The resin was packaged in a very good plastic bag and box was sized perfectly for such bag. It weighed 52 pounds and was not damaged in any manner even though it must have had a bit of shock when offloaded over fence onto ground.
I am very pleased with product, packaging and UPS delivery.
I do understand that things do not always go well. It's not a perfect world.
I also purchaced two(2) filter elements and they arrived promptly in well packaged boxing. We are now placing another order and are very pleased with Affordable Water.
"God Bless America", Dave
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Kyle Siemer
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Jan 28, 2012
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poor quality of service
@Bob
Yes you obviously know enough about me to begin to make deductions on potential psychological disorders I may or may not suffer from. Armchair psychology from someone who can quote Wikipedia, very impressive. You also appear to have some difficulty reading, maybe you suffer from dyslexia, or a decoding issue?
To quote you... 'the first thing that I thought is why would they refuse the shipment? Not once but twice, wow! Too self indulged to call you?'
Actually no, as mentioned later in my wife's comment, but something I had failed to mention, I did attempt to contact their customer service line both times, but being after 5pm EST which is after they are closed, I got a message informing me of this. Also, as mentioned, only after discussion with the drivers, was it decided to refuse each shipment for damages. I hadn't mentioned the specifics previously, but the driver gave the impression that this would make the shipper's damage claim process much simpler. I assumed that I was inevitably making the whole process easier.
The initial email from affordablewater did not give me any impression that I had done anything wrong, but instead implied that I had in fact handled things correctly. If I had been informed by them at any time how to handle any other potential issues, I would have been able to do it differently. Since I was not directed in another method, I handled the second shipment exactly as the first, expecting a similar response. Unfortunately that was not the case.
Reviewing this almost a year later, now being rather detached from the whole thing at this point, I still don't feel that I handled the situation incorrectly on my end. I do think that there are some things that I could have done differently on my end, maybe asked how I should handle it should the situation happen again, but it did not seem necessary at the time.
Sadly, it does not appear the affordablewater has learned from this incident, as there is still nothing on their site regarding how to handle a situation similar to mine. I hope they do not have to deal with something like this again, but if they do, I do not anticipate the outcome being too much different.
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Kyle Siemer
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Jan 28, 2012
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poor quality of service
@DaveA.
Glad to hear your experience was positive. Sounds like the carriers in your area are far more professional regarding the handling of packages than they are in mine.
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Squibs
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Jan 28, 2012
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poor quality of service
"I decided to go with affordablewater.us, due in large part to their positive testimonials displayed in large number on their site." - That's lousy research. Of course they're going to highlight good reviews on their website.
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Oc Tester
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Jan 17, 2015
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Fleck 7000 softener poor record
Purchased Fleck 7000 from Affordable Water back in 2008. $700 back then. (Had to request they ship more resin; first shipment had burst bags, leaking boxes, etc. New resin received okay.) Installed the device. Had a terrible time decoding programming instructions. On phone tech support completely underwhelming. Finally got operational. Had periods when re-programming was needed. More gnashing of teeth. NOW, 2015, screen filter failed, sending resin particles all thru house, clogging screen filters throughout. Local plumbers don't want to support something they didn't sell and install themselves. Hundreds of dollars later, we're back on line, with softener set on bypass. THIS-PURCHASE-WAS-EASILY-THE-WORST-BUYING-DECISION-I-HAVE-MADE-IN-SEVERAL-YEARS.
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