Agoda hotel booking scam

United Kingdom
www.complaintsboard.com/complaints/agoda-company-booked-and-paid-for-a-hotel-but-could-not-stay-c1043681.html

Agoda Scam

I booked through Agoda two rooms at the same hotel and paid in advance using my bank account. I was with my family and having travelled by car a long distance first thing on our mind was to go to the hotel and rest.

So, we arrived at the hotel I already PAID for checking my bank account already got deducted the payment. When we arrived at the hotel middle of the night we were told they cannot accept the entry before Agoda could send the confirmation. We waited an hour but Agoda never fulfilled its loyalty to provide the confirmation and there we were stranded with no service which was already paid to Agoda and also had to look for a new hotel in middle of the night.

After complaining to Agoda I was offered 100usd for compensation where I paid almost 300usd then I was told the money was never deducted from my account although this was proved twice and then Agoda confirmed it was refunded back to me. However, the case was Agoda took my money never offered the service and also never took care of the case to offer any understanding or compensation or how I was treated.

In the end after proving Agoda was wrong they confirmed the money was deducted and simple apology. Ohh and also the first 100usd offered was never fulfilled either :)) so the conclusion is this service is absolute SHITE and I do not recommend to anyone to use this scam service of Agoda