Agoda |
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Consumer reviews about Agoda |
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jb1999
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Dec 6, 2014
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Don't trust these people
Agoda claimed that they hadn't received my credit card payment and asked that I rebook the hotel room that I needed. I did this and then found two charges on my card. Agoda said they'd look into it but nothing happened and now they don't respond to e-mail. With so many hotel booking services out there, there's no reason to use this one which has so many complaints against it.
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Jenc786
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Sep 4, 2018
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Careless and No help
I never done this but my experience with Agoda was extremely bad, and I feel I am obligated to share it! I booked a hotel from 9/4-9/7 through the website. However, due to the typhoon 21 on 9/4, all the transportation in Osaka shut down and we were unable to travel to Kyoto. We connected with the hotel and made sure they understood the situation. They also agreed to modify our reservation to 9/5 to 9/7, and refund the one night charge on 9/4. However, as my reservation was through Agoda, I was told to contact Agoda to get the one night refund. Then the most horrible thing happened. After I explained everything in a detailed (as possible as could be) message from Agoda site, my ENTIRE reservation was cancelled without confirming. I’m traveling in a foreign country with very limited understanding of Japanese. I was very shocked to learn that no room was reserved. So I had to book at another hotel with much higher fee at the last minute. I tried to call customer service line and kept getting ‘reservation cancelled’message. There was not even an option to speak to a customer representative. I don’t understand how a travel website could be SO CARELESS/USELESS for their customers. THIS IS UNACCEPTABLE!!!
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