American Freight |
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Consumer reviews about American Freight |
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loloann
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Jan 29, 2012
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Typical bait and switch sales tactics
My husband and I just purchased a living room suit, end tables and 2 lamps from american freight. They saleswoman told us that our furniture would be delivered the same day.It is 8:57P.M. haven't seen any furniture. We had been waiting since 2:00 P.M. I had called the store twice and asked about my furniture. All I was told was the drivers are on the truck and they hung up immediately. I feel like they could have called and let us know that they couldn't deliver it today or whatever the reason. I ads are false. People like this shouldn't be allowed to do business like this and treat people like this. We threw away our old furniture because we believed them when they said it would be delivered the same day. I will never buy anything else from them again and I will not advise anyone else to buy from them. I should had went with my gut feeling when I first there. Something just didn't seem right about the customer service. No one was really friendly.
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U Judge
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Feb 24, 2012
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No Furniture, No money
This is long, but you'll be the JUDGE - I've dealt with them before some years ago, brought some living room furniture and all went okay, so when I needed a recliner, decided to check with them again, on the floor was a Simmons recliner I decided on, the salesperson was nice guy, he stated it would probably take about week or 2 for shipment. I went ahead and paid in full, part cash & used credit card for reminder.
The manager decided to put the purchase on a lay-away statement as to not confuse the computer system category or some sort he stated. I had no problem, I was paying for my recliner and I had all my receipts and the chair would be here at the most 2 weeks. Week 2 – I call about the recliner shipment, they then tell me it would probably be an additional 2 -3 weeks. At that point I decided to start looking elsewhere for a recliner, because I felt like these guys are full of it, I mean things are shipped all the time different places, it shouldn’t take a month or more to get a recliner you say you have at another location/warehouse.
I decide to e-mail the company stating my problem with the wait time and just what all have gone down so far. I get a call from someone that works out there and he tell me that particular chair isn’t sold in Tallahassee, how did I order it, anyways I tell him it was on the store floor and a salesperson did assist me with the purchase, he stated he saw in the computer the order, and it will be a bit longer and they will call me as soon as it gets in, in fairness I will say the guy on the phone did offer me to pick something else or an upgrade, but at that point I’d had enough, I decided then to just cancel the order and get my refund back. Right, sounds easy enough, I’ve paid in full and haven’t received the recliner; it shouldn’t be a problem, WRONG.
Within a few days, I went by to cancel order with receipts and the guy at counter said it would take 30 days from the date of purchase, because it was a lay-away, I said no this was all purchased paid in full the day I came in, no layaway was done, he continued to state that the receipt statement was printed on a layaway form for part of the purchase. I stated to him the guy only did it that way as to keep your computer system straight was what he said. Anyways, I said okay I’ll be back in a week since then it would be 4 weeks/month since purchase and still no chair.
I return February 13, 2012, for my refund. The guy informed me that he can refund the credit card portion back to my card, but the cash would be sent from the company (check), takes about 5 -7 days, they’ll call me when it comes to pick up, I asked can’t you’ll just have the company send it out to my home address to save me another trip out here. He then said when the check comes in the store they will call me and I can then tell them the address to forward to me.
So now today February 24, 2012, I just called asking where my refund check is, he said the check was not there and it should be in the next batch within the next week or so. I think I’ve been very patient with their unprofessional business practices. Today, I’m going to call the better business bureau and file a complaint with the FL Attorney General’s office which regulates consumer protection. Thanks for allowing me to vent!! Please excuse any misspelling or grammar, I’m upset and just wanted to get my story out there.
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bono_12
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Mar 2, 2012
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broken item delivered, refused in a refund, keep fooling me for a long time
American Freight sold me a broken dual recliner sofa and then they said that they could replace it if I wold bring sofa to their store and they was agree to pay for a delivery. I did everything and now more than month I'm waiting for a new soma and every day I am calling them and they just promise me that it will be delivere in two days. They refused me in a refund. They just keep fooling me...
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judy1
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Mar 20, 2012
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Can't get the second part of my order for more than a month now
I purchased a set for my living room from them and went to pick it up when they called me. I was so surprised to find out that there's only one piece there. I've been going back and forth to them for more than a month already to get the second piece but so far no luck! Avoid them if you care about your money!
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Gary Weber
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Apr 11, 2012
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Scam and cheating!
Here in MI. went to newly opened store for a mattress for which I call the evening before to make sure it was in stock for which the replay of the Manager Peter was" sure we have plenty!" Arrived @ 6:00 pm to be told by the sales person, "we must have sold out today?"
Keep in mind I was the only person in the store other than the stores personal at this time, ask just what they had in stock looking around the warehouse to see stacks of beds 100's in plain view, he checked and said the next set up in stock was available at $77 add'l each piece. I asked for the manager Peter and his response was " I spoke to many people the night before, and could not remember our conversation even though I spoke to him 15 mins prior to their closing the night before.
Very UN-professional and Clearly the old Bait & Switch to get you in and then expect you to accept what they say they have in stock.
I asked then if I was to purchase the more expensive set what would he throw in as an incentive for the shortage, his replay "nothing"
Please Be Aware and I have also alerted our state BBB.
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Ronin
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Apr 24, 2012
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never got the furniture
AMERICAN FREIGHT looked like a serious business, but turned out to be a fraud. I paid for a seven piece living room set and never received it. It's been two months now and I haven't received neither the furniture nor the money back! Beware!
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cookie
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May 30, 2012
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fraudulence
This company is fraudulent! I purchased several items from them and after two month some of them damaged. So I called them and asked about warranty because they mentioned about it during my order and they refused me in it.
It seems strange, why they said about warranty before?
Be careful with this company!
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baitand
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Feb 17, 2013
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Beware and avoid
American Freight - do not buy from this company! Couple of weeks ago I purchased a sofa from this company and received item which was low quality. I tried to contact them several times for an exchange or to asked them to refund me the difference between prices but i never received any respond from them. I suggest this is just another scan and must be avoided!
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Bor
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Mar 21, 2013
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don't provide important information!
They never inform you about not having the product when you have already paid for one, which makes you either wait, or ask for a refund, but that you’ll have to wait for for a long time too!
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