American Van Lines |
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Consumer reviews about American Van Lines |
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chris frank
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Jan 19, 2012
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MISLEADING! PLEASE TAKE HEED!
This company is a rip off. Their contract is a scam. They told us they would show by 9 am but we never heard from them. At 2 in the afternoon we hired a different company. Two hours later, after we raised hell asking for our deposite back, they called saying they were on. The way. Very clever, because in the contract they say they can show up within 24 hours of the time specified. So by them calling ten housr later, they could keep their deposit, because they claim we were the one who canceled. Never mind that we had to be out of the house by 4 pm. They are rude scumbag rip offs. Never ever trust theses people.
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movinghelper
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Jan 29, 2012
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Fraud
You shoudl read this link and notify your representative
http://commerce.senate.gov/public/index.cfm?p=PressReleases&ContentRecord_id=35f972b1-3531-440c-84f7-3acaeeca23cb
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AVL Customer Service
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Feb 10, 2012
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Fraud
Dear Sir/Madam,
On Behalf of the team at American Van Lines we want to extend our apologies for the troubles you underwent moving with us. We are making genuine attempts to rectify your situation as we are always working diligently to ensure that all of our customers are satisfied with our services.
Unfortunately, this has not been the case with you. Our team values our employees and our customers and we are concerned that you do not feel appreciated. We are aware that you would like to remain anonymous, however, we would like to speak with you in regards to your disputes. We can resolve this pressing matter if you would kindly provide us with your job # ID. Call us at 1-800-338-9361 and we will handle your case.
Sincerely,
Customer Relationship Manager
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AVL Customer Service
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Mar 13, 2012
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horrible service
We feel our customers deserve the best possible services and we like to ensure all our customers are satisfied with the services provided. Our office has reviewed your online posting and will definitely seek to address your concerns. We would definitely would like to provide clarity in reference to the agreement made between you our valued customer and American Van Lines.
As it relates to the total cost of the move, we always encourage our customers to relay all items to be transported in detail and the logistics of the area to be serviced to our representatives in order to provide the most accurate estimate of service charges. Providing that this is relayed, a binding not to exceed estimate is supplied based on these items as well as the services to be performed. However, if additional services are provided at the time of pick up or delivery that were not apart of the original contract or if the actual weight is more than estimated, the customer is responsible for these additional charges. This is explained in the terms of agreement provided to for review at the time of booking. Once the driver arrives to load your house hold goods if he states based upon visuals that your shipment will be more than initially estimated, he can provide you with a revised written estimate of the increase in weight he foresees. You will still be charged based on the actual weight of the shipment once it is weighed. According to your account, you paid less than initially estimated due to less weight. Included in the paperwork to be signed at the time of pick up is the bill of Lading which reflects insurance options for the household goods to be selected for transport. Our company offers full replacement valuation insurance and standard limited liability valued at $0.60/lb per article in case of any damaged or missing property. No additional cost is required when selecting insurance options. The paperwork received at the time also explains full replacement insurance is available upon request which has to be applied 72 hours prior to the execution of the move.
While moving is stressful, sometime issues may arise to prevent a successful move. Unfortunately, due to unforeseen circumstances we were unable to perform as anticipated Our customers are encouraged to file a claim upon completion of their move in the event of any arising issues occurring during their relocation process. Our records indicate that necessary documentation to initiate your claims process for the damages incurred has been sent, however, there is not indication that a completed claim form has been submitted. You have up t o 9 months after your move has been completed to submit your claim and we urge you to do so as soon as possible in order to address your concerns.
Our team at American Van Lines would like to extend our most sincere apologies for any frustrations that this may have caused. Your business is greatly appreciated and we will remain hopeful that American Van Lines will be among your considerations if relocation ever presents itself in your future endeavors. We appreciate your feedback as we are currently making efforts to improve our company in entirety. You are more than welcome to contact us with any issues or concerns you may have at 1-800-338-9361. Our Team is at your disposal.
Thank you
Sincerely,
Customer Relationship Manager
American Van Lines
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ATTORNEY WANTED
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Mar 27, 2012
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Failed Contract
I am still VERY ANGRY, and I am MORE than prepared to be part of a NATIONWIDE, CLASS-ACTION LAWSUIT AGAINST AVL!!!
If there is an assertive, intelligent attorney out there who is interested in making a powerful reputation for himself / herself, please make contact to us massive AVL victims ASAP!
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jmj-renp
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Mar 27, 2012
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Failed Contract
I am experiencing the exact same situation. They were scheduled to pick up 3/25-26 and as of this afternoon still no truck has been hired. I'm on board to file any formal complaints
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AVL Customer Service
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Apr 2, 2012
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Failed Contract
American Van Lines regrets to hear of your dissatisfaction with the services provided for your recent relocation. We wish we could change such an unpleasant experience, however, we would definitely like the opportunity to resolve your existing issues. We cannot locate your move with the information you have provided. If you are indeed a customer, we are aware that you would like to remain anonymous, however, we would like to speak with you to resolve this issue. We urge you to contact our office to discuss your concerns as soon as possible as we always like to ensure that our customers are satisfied with our services. Please call and provide your name and job number so we can better assist you with your issues. Call us at 1-800-338-9361. Our team is eager to work with you.
Thank you.
Sincerely,
Customer Relationship Manager
American Van Lines
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fox
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Apr 3, 2012
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worst experience ever
This company destroyed my health! They change their schedules and don't make any notice so I had to change my plans and work an everything almost three times a week and finally I can't get ot the place where I wanted. Because they have several problems and they can't cover it for me. They cause me too much stress they should be responsible for that!
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movenpick
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Dec 24, 2012
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better stay away from them!
This is the worst moving company ever! I hired them and I regret a lot! They tried to overcharge me for the poor service - they were late and didn't provide me safe delivery as promised and I got some stuff damaged! Beware and better don't hire them!
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only32
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Feb 20, 2013
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avoid any business with them!
Do not use their services, this moving company is a complete nightmare! I used their services for my moving and now I am regret a lot. First of all they were late at all our appointments and second thing is that they never provided high quality services at is was promised. When all items were delivered I found that some of them are damaged and some of them are missing. I claimed for warranty recovery but they refused me without a reason. Beware and better avoid any business with them!
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