Asda Direct |
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Consumer reviews about Asda Direct |
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ShaverZ
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Dec 21, 2011
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incomplete order & unable to contact customer services
Simular issues here, today (12DEC11)...
Placed my order at the beginning of the week for a number of Christmas items which stated in stock and paid for next day before 12 Delivery.
Cut a long story short... 3 of the 12 items arrived, the remainder being cancelled without them notifying me and they also took full payment (even for items which were out of stock). It doesn't stop there, they charged me twice for the full order amount. There reason -
When you order online, your card gets the funds reserved and then when the order goes out it is charged again... A common problem for ASDA Customers so i've researched. I will NEVER shop at ASDA again!
Oh! There Customer Service agents do NOT understand ENGLISH - BE WARNED!
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marafa
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Jan 7, 2012
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Non-delivery, non-refund
Further to my complaint, I was offered a £25 apology voucher. I spent it on a printing ink cartridge. That was 9 days ago - still no cartridge... Snails could deliver faster.
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E McGhee
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Feb 7, 2012
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Charge for Time Slot Delivery
Never again will I shop with Asda Direct paid to have delivery slot for delivery monday 6th February 2012 24hours later and 5 phone calls to customer service I am still waiting for delivery, was advised a Manager would call me within 15 minutes thank god I wasnt holding my breathe, put an Order through to Tesco Direct on Sunday for 3 televisions were delivered yesterday afternoon Asda need to get there act together
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clairabella
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Mar 31, 2012
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Charge for Time Slot Delivery
I purchased a wardrobe online along with the matching chest of draws and I wished I’d never!
The wardrobe arrived with no back, doors with missing holes so I couldn't attach them, and the wrong size screws
I phoned the number provided for missing parts and found them to be very unhelpful. After calling them twice they said they couldn't help me and was referred back to ASDA who then arranged for the missing/faulty parts to be delivered. I've now been waiting in since 7am and nothing has arrived, I am extremely angry with ASDA as they promised to deliver. I have phoned customer services twice today and again, very unhelpful in fact a member of staff put me on hold and then hung up on me!
Really not impressed with ASDA direct for the inconvenience, they have wasted so much of my time and caused me unnecessary stress and won't be buying anything else from them
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