Asia Miles seat resemption Cheating Customers(Cathay Pacific)

BKK-MILAN OR ROME. IN JANUARY I TRIED TO REDEEM AWARDS FOR TWO BUSINESS CLASS TICKETS FOR TRAVEL DATES IN FEBRUARY, NO SEATS.I THOUGHT IT WAS TOO LAST MINUTE. THEN I TRIED 6 MONTHS IN ADVANCE FOR JULY STILL NO SEATS. I GOT A BIT SUSPICIOUS. I CHECKED THE SEATS FOR THE FULL MONTH OF JULY DAY BY DAY FOR BOTH ROUTES BKK-MILAN-BKK, BKK-ROME-BKK, NOT ONE SEAT AVAILABLE FOR THE FULL MONTH OF JULY. THEY KEEP YOU ON WAITING LIST FOR MONTHS NOT UNDERSTANDING THAT A PASSENGER HAS TO BOOK HIS CONNECTING FLIGHTS ONLINE, REQUEST FOR VISA WHICH THE PROCEDURE TAKES 15 DAYS FOR EUROPE AND US VISA. HAVE BEEN ON HOLD FOR GOOD 45 MINUTES TO AN HOUR AND HAD CONVERSATIONS WITH ASIA MILS FOR ONE AND A HALF HOURS, THE STAFF TRY TO HELP BUT ARE MORE THAN SURPRISED THAN ME THAT THEY CANNOT FIND A SEAT AVAILABLE THROUGHOUT THE MONTH. AT ONE POINT THEY EVEN SUGGESTED WHY DONT YOU REDEEM IT FOR SOME OTHER STUFF. AS A CUSTOMER WHO CHOOSE TO BE A LOYAL MEMBER OF ASIA MILES AND ARE ENTITLED TO GET WHAT THEY WANT. MANY OF US PURPOSELY COLLECT MILES TO GET A VACATION, THE MILES HAVE NOT COME FREE THE COST OF MILES HAVE BEEN INCLUDED IN AIRLINE TICKET FARES OR CREDIT FEES WHICHEVER WAY EACH MEMBER HAS EARNED THEM. THEY SHOULD NOT TREAT CUSTOMER THINKING ASIA MILES CAN GIVE CUSTOMER ANYTHING THEY FEEL LIKE GIVING, YOU HAVE INDIRECTLY CHARGED US FOR THESE MILES AND SHOULD HONOR THEM. AS A MEMBER OF THAI ROP PROGRAM AS WELL, ITS A VERY DIFFERENT EXPERIENCE REDEEMING TICKETS, INSTANTLY YO ARE ADVISED ON ALTERNATIVES TO MOVE YOUR DATES TO GET A CONFIRMATION OR A BETTER CHANCE. BUT STAFF OF ASIA MILES HAVE NO INFORMATION WHAT IS THE STATUS OF THE FLIGHT WHAT FLIGHT SHOULD YOU MOVE TO TO GET THE CONFIRMATION (ACTUALLY NOTHING IS AVAILABLE SO WHAT THEY CAN SUGGEST :) AS A ASIA MILES MEMBER YOU ARE TREATED AS A BEGGAR, IF SOME SEAT ARE LEFT UNSOLD THEY MAY CONSIDER PASSING IT ON TO CUSTOMER REDEEMING AWARDS.