Babies R Us |
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Consumer reviews about Babies R Us |
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Thud
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Dec 20, 2011
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Very rude
If she still wanted to give you the gift card if you used the coupon, why didn't you do it? This post is confusing.
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Cafegirl
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Jan 15, 2012
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Baby registry return policy
I am glad that it isn't just myself and my husband that have had issues with Babies R Us. We have experience the most HORRIBLE customer service every time we have gone to the store. Spent literally 2 hours there yesterday simply trying to purchase ONE item and have it shipped to the store. Got sent from customer service, where we had waited in line for at least 20 minutes already, back to the registry desk where we waited for probably about a half an hour, then up to a register where we stood and waited for a manager to come figure things out and how to scan the order sheet, and were probably up there for another 30 minutes before the manager came over. He couldn't even figure out how to scan and charge us for the item, it ended up being a teenage employee to show the manager how to do it! I should also mention here that I am truly not a complainer normally, (it really takes a lot to get me this upset) and I am currently NINE MONTHS PREGNANT and extremely swollen, uncomfortable and painful. And this was not one isolated incident . . . . . nearly every time we go into the store we end up in a ridiculous situation of traveling from desk to desk to desk dealing with incompetent person after incompetent person. To make matters even worse, after all of this we find out that the item we wanted to order off of our registry (a car seat base) with our "save 15% off items on your registry" was excluded from the coupon and we were unable to save the 15%. Plus, the price I had looked up on the Babies R US website was almost $20 less than in-store. This would not have been a huge issue in itself, but after 2 hours in the store we find this out, and even after politely pointing out to the staff that we had been in there that long there wasn't anything they could do to accommodate us. So I figured I could go home and order the base online, but I am then informed that the $25 in Babies R Us "bucks" or whatever they're called, are good in-store only, where the price is waaaay higher than online. So what did we do? We left the store. I will NEVER shop there again. Their coupons/special offers are all gimmicks, and you never actually save anything. Customer service is shameful. I would be very willing to bet that the employees receive little training, or perhaps the staff is so poorly treated/paid that they never hold on to anyone long enough to have them actually learn their job properly. The staff is not usually rude; they just have NO idea of what they're doing, and the truth is I feel sorry for them!!
It's Buy Buy Baby for us from now on, as have never had a bad experience there.
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Cafegirl
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Jan 17, 2012
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Out of touch with the needs of their customers
And as a former employee of Cracker Barrel Old Country Store, I have to thank you so much for your comment! They are another retailer that forces their staff to perform "suggestive selling", or in other words badgering customers about a particular target item, and then grades the staff on their ability to "sell". Working there was pure hell, with constant pressure to sell, sell, sell, when in fact we had no say in what people purchased, and in fact made many customers angry and possibly caused them to buy less than they might have, It means a lot to me that somebody out there is boycotting a business that does this.
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Craig Hansen
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Feb 5, 2012
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Baby registry return policy
BUYBUYBABY in sandy SUCKS their mangers are a bunch lieing back stabbing idiots .They tell you that you have a full time job but once thier done doing work that they should have used temps to do they tell you to get lost .They dont care that you have a famliy to raise or bills to pay WTF it should them that is out on thier asses! I will never buy the CRAP that sell nor will i ever trust anything that they say print or do the S.O.B.s are a big rip off a waste of time
s.
o.
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PoliteandReasonable
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Mar 19, 2012
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Out of touch with the needs of their customers
Every retailer is going to try to sell you things. Every retailer is going to require their employees to try to sell things. Politely refuse and then go home and enjoy what you did decide to purchase. If the majority of people agreed with you, and always said no to all of these "add-on sales" at the register, then the company would not be able to justfiy the money they spend developing, advertising and training their employees on these sales techniques. Since they continue to do it, I can only assume it's because there are a lot of people out there who do want to partake in those services, and that those questions at the register are for them. I'm not going to sign up for a credit card either, but it's okay if other people want to. And they do, or they'd stop asking ya. And refusing to shop there is causing more damage to the job security of the cashiers you claim to sympathize with than helping them. Whatever message you're sending by your boycott is not being received by that store in any marketable way, so all you're doing is reducing sales in one store. Even if you got you and all your friends and family to never shop there again, they would still ask for credit cards. They'd probably just drop that cashier's hours from 30 a week to 20 due to lack of sales.
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