Bad service

I am so glad it wasn't just me. I won't bore you with the details but in short, they had to take my goods away in 3 batches as they just forgot to pick up things, and I wasn't there to check as I had Moved from Sydney to Melbourne ask assumed they would pick up the goods when they said they would.
Richard, the Operations manager is an absolute joke. It seems we have no leg to stand on. They don't care one bit and consumer affairs only haven't limited powers to help.
They took 6 weeks to complete my delivery. The actual delivery guys are also a joke.
How they are still in business I will never know.
Today Tonight/a Current Affair anyone? I'd be in.