Balfour's website is useless!

I ordered my class ring from Balfour. It came 6 weeks later and the order was completely wrong! Wrong stone color SMS they forgot to engrave the scripture inside ( which I paid extra for) I paid $500 for this terrible piece of crap and I forgot to mention the scratch that's on ti right our of the box. I just happened to be in Walmart today and they have the exact same ring for $400 cheaper. Same metal and better quality. I ordered it and will call Balfour tomorrow to see if I can return the screwed up ring and get a refund. I wanted to wear the ring when I walked at graduation but now I can't. I won't have a ring in time.