They basically cover nothing

We purchased a 5 yr warranty for our washer at Famous Tate and Bankers Trust Warranty is the administrator! After 3 years the washer stopped working and gave us an error code. Called and was set up with A and E Factory Service to come out - they never showed and 2 more appointments were made - again, they did not show. The error code indicated clearly what was wrong with the washer but Bankers Trust insisted on a technician to come out and determine what was wrong. We were told once Banks Warranty receives the technician"s report and an estimate of the repair costs they would determine if they paid or not. This entire process could take up to 4 weeks!!! Bankers Trust claims to only work with A and E Factory Service!!!
We filed a complaint with the Attorney General's Office and the Better Business Bureau.
Bankers trust clearly commits fraud so avoid them by all means!!!