Bayport

0731963002
South Africa, Boksburg

Infringement of consumer rights

I made an arrangement to pay my cellphone account which incurred arreas as a result of my retrench, which I did report. In April was employed, and started paying my account, although not consistently resulting in further accumulation of my arreas. I made an arrangement to pay and extra R200 to make up for my arreas, a deduction fo which brough my debit order to R599.

Needless to say that I have not been receiving statemets from Bayport regarding my payments or lack thereof. Lst month I received a call from a lady who informed me about my arraeas and the fact that Bayport received my last payment in June. I have proof that i have paid for the month in question via Bayport's Standard Bank account.

In June 2013 a lady called me from the credit department to facilitate a payment, which was made, and threatened to hand over my account if I do not make payments. Eventually she did and I received a call from a legal lady called who was surprised that my account was handed over despite continuing with my paynents


On the 02 Sep I received a call from the legal department saying an agent will visit me at work to facilitate and formalise the arrangementon my account, which i did. The agent, Kobus, insisted that I sign the documents without having read or touched them. I believe it is in every South African's right to read documents between signing them. I just had that part of my rights infringed. If indeed the legal process is legit why am I not allowed to read it, let alone get someone with a legal background to interpret it. He went ahead to threaten me with summons.

I duly request that you deal with this matter accordingly and send me statement from January 2013 to date, as I am currently considering taking the matter to the Consumer Ombudsman or Speak Out to highlight and address on Baport's conduct.