BBVA Compass Bank |
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Consumer reviews about BBVA Compass Bank |
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Tstegall
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Dec 15, 2011
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NSF Charges
I am a mother of 4 with one on the way, my husband and I work very hard for the little paychecks we get so it infuriates me when we get taken advantage of! I made a $6.73 mistake in my checkbook, I realized the mistake on Saturday evening 12/10/11, so on Monday morning 12/12/11 I made an $80 cash deposit. When I made that deposit my available balance was in the positive. Over the weekend we had done some shopping and such, but I was only overdrawn by $6.73 keep in mind! To my surprise, I wake up on Tuesday morning to find out that my account is overdrawn and I have been charged 5 overdraft fees, 3 more on Wednesday, and 1 more on Thursday for a grand total of $342!!! Now, there policy states they will not charge you more than 6 fees in one day, so this is their way of getting more money and creating a horrible snowballing effect on your account! I went in to my local branch to find out what in the world happened and I was told that Compass' policy is to deduct items from your account in the order they were done in. So for instance, everything I did over the weekend, went through before my deposit on Monday which caused fees, so then everything I did on Monday was automatically overdrawn, even though when I made the transaction on Monday the money was in the bank to cover it and so on... This bank is robbing us and has totally taken Christmas from my children! This was the paycheck that was going to buy thier Christmas which was going to be a struggle anyway, but now, I seriously will have NOTHING for them under the tree!!! I even explained that to the Branch Manager, but all she would say is there was nothihg she could do, it was the bank's policy. I want other consumers to be aware of the horrible practices of this bank so no other family has to go through what we are having to go through at Christmas time! Here are some other websites that show the same issues:
http://www.complaintsboard.com/complaints/bbva-compass-bank-texas-c405790.html
http://publicintellectual.wordpress.com/2009/07/05/customer-dissatisfaction-with-bbva-compass-bank/
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Ramelle
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Dec 15, 2011
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NSF Charges
Tstegall - you knew you were overdrawn...
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You are all idiots
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Mar 27, 2012
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Excessive NSF fee
Please grow up and manage your accounts. If you have the time to sit around and complain about fee's then maybe you have time to manage your accounts. Here is a tip, DON"T SPEND MORE MONEY THAN YOU HAVE! Banks are a business they are not there to give you free stuff all the time. Take advantage of the resources they have and grow the heck up!
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_Gabriel_
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Aug 9, 2012
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Almost lost my money
I just closed my account with this bank, as I got very disappointed with them! They almost made me lose a lot of money on a mortgage, which they could not close in time. They always say that they value their customers, and that they have the best conditions and super quality service. Yeah, right! I am glad I took all my money from their bank, I feel safer this way.
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