Service cancellation

Well bell sent me a new receiver not telling me which one it was to replace so I assumed it was for the oldest model.
Replacing my oldest model and unhooking all surround sound system which runs from another room . When I received the new receiver their was no hookup for my old HDMI cables so had to purchase new cables for the new receiver. The cables that bell sent out were just low grade RCA cables.And then had to put proper receivers to the right tv and exchange everything simply because they didnt tell me which receiver went where.