Bensons for Beds |
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Consumer reviews about Bensons for Beds |
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Matthew1981
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Feb 27, 2012
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Pocket Sprung Mattress
I am too currently experiencing the same problems with my £300 matress and all "customer services" (If you can actualy call it that) keep telling me is that it is a cheap matress and that its out of its miniscule warrenty period. Poor effort all round so I will be writing to trading standards if I get the same response to my letter to them of 27/02/12.
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John Ashmore
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Feb 27, 2012
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Pocket Sprung Mattress
Dear Matthew 1981. I do hope you succeed . I kept on at them and with the help of Trading Standards, they persuaded Bensons to send someone out to inspect it and I finally got my money back. I now have a mattress I can sleep on, from John Lewis. They told me I could send it back even after 30 days. The difference is that John Lewis care about their customers. Best of luck . John Ashmore
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Matthew1981
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Mar 12, 2012
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Pocket Sprung Mattress
John. Thank you for the information, its much appreciated. I intend on compiling as many screen shots as possible of unsatisfied customers online complaints to issue to Trading Standards in an effort to help me receive an amicable resolve with mine. Fingers crossed. How long did the process roughly take through Trading Standardsif you dont mind me asking? Matthew Lamprell
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John Ashmore
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Mar 12, 2012
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Pocket Sprung Mattress
Hello Matthew. It went on in total for just under a year. Trading Standards had so many complaints about Bensons. Just when they thought they were getting somewhere, the contact they had there left. Bensons sent someone from a company, called Homeserve, to check it. He said there was nothing wrong and it was just settlement in the mattress. They finally got them to do a second check by a different technician. At last, by just putting a plumb line across it he found it to be faulty . I eventually got my money back. I know just what you are going through. Best of luck anyway. John
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