Poor Customer Service

Plant was dead out of the box. Sent 1 question request and 2 request for replacement. I called the same day as the second replacement request and was told that maybe by the first of the week they could get back to me. I will give them the benefit of doubt right now but so far the customer service is not great. When the plant is replaced or money is refunded, I will repost a comment. The picture below is after 2 weeks out of the box. Basjoo Banana Tree.