Buds Gunshop |
| United States, Kentucky |
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Consumer reviews about Buds Gunshop |
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wildmangood2000
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Dec 18, 2011
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Unethical Business Practices
Well after reading all these posts in sorry I ordered from them based on my service so far, I ordered my gun on the 8th of dec 2011 paid for. Today is the 18 th dec 2011 and they still have not shipped the gun out of the shop. This is ridiculious and Ive bought, over the years many, many guns but never 1 from ol' buds and I tell ya the dam customer service girl acted like I owed her a favor for calling and finding out the scoop. All I can say, is shop somewhere else because, this is my first and last order, no matter if I have to pay more or not, customer service is the "rock" of a business and If you dont have one to stand on, your business will fold eventually. All you shoppers look somewheres else and do yourself a favor..
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Boomstick2
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Feb 9, 2012
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Unethical Business Practices
Just had my account deleted, and my review was edited and changed from a 3 star to a 5 star. It leads me to believe that buds is a completely unethical firm. Too bad, the prices seem very good. But, if it seems to good to be true then... BUYER BEWARE!
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Still happy with Buds
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Feb 9, 2012
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Unethical Business Practices
Since January 2009 I have made 11 online purchases from Buds, 7 of which were firearms. I have visited their store in person on two occasions. There is one reason I deal with Buds - quality used guns at a good price. Buds tends to have what I am looking for at a very competitive price. Sometimes I find things cheaper, but more often than not I find what I'm looking for at the right price at Buds.
I have had a few of the used gun transactions concern me initially, but in every case, the firearm and accessories were great and a great deal in the end. The fact that I am dealing mostly in used items and not new and am still happy says something to me. A lot of the complaints coming across this board talk about new guns looking used. All of the used guns I've purchased have looked new!
Buds often mentions that a particular used gun needs a good cleaning which indicates they are simply flipping the inventory new and used thereby keeping prices for you and I low. Buds creates no illusion that they are detailing the used guns they are trading in.
My advice for those of you who are upset about new guns arriving dirty, etc. is to find a local gun store that will cater to your needs. Manufacturers ship their guns in preservative solutions for a reason. Find a dealer that will clean it up for you before you arrive to pick it up. Be prepared to pay a little more for that service, but it sounds like it will be worth it to you.
Buds isn't perfect. They're often hard to get a hold of and if you need hand-holding they are not for you. They came up with that stupid VIP program, which I ended up joining to snag a great deal before it disappeared. For all their faults, I can't beat their deals with free shipping, etc.
I'll stay with Buds.
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Boomstick2
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Feb 9, 2012
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Unethical Business Practices
Since Rex McClanahan (one of the owners of buds - the VP - and the guy in charge of internet stuff) has the tendency to post fake reviews I can't believe anything good about the company. Especially on this site (it's called complaints board) - it's basically just a big "bitch box". I think eventually that all these fake reviews that the owners of Bud's are posting will eventually catch up with them.
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MRJR
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Feb 24, 2012
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Unethical Business Practices
I have recently purchased a gun from Buds. After 8 days of waiting for what they say is "funds to clear" via E Check - (I am thinking E-Check - instant funds transfer etc) not quite how it works and I really don't care at this point. But, tried to call several numbers - was hung up on by auto answering bandits a few times and finally called a sales number and figured they would answer to sell something. I was right but as soon as he found out I was a little irritated about no action from them he became, as described on many post, uncooperative and uncaring. Getting nowhere with him and not wanting to have a heart attack over the issue, I went on about my business and finally got an email today that my funds had cleared after 8 days (in this day and time- please electronically out of my bank account with routing numbers and the whole 10 yards). So now it is in shipping and it will be fun to see how long it will take to get it but I bet I won't get it before the end of next week which will make 15 days since ordering. (and of course I am guessing based on what others have said). Hey I believe in giving others a chance but they had theirs when the indifference came into my ears concerning my order which they seem to take for granted. I've always bought local to support my community and this is the first and last time I will buy from Buds. It is very strange though - I'm a Glock guy and have purchased parts and supplies from all over the internet and have had great success with everyone except Buds. Hummmmm! Fool me once shame on you - but after that forget it. Either treat me as a customer or you won't have me as one
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Don't want deleted
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Feb 28, 2012
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Unethical Business Practices
I just bought a gun from them...wish I had read this first. Biting my nails hoping everything is well. The order has been "processing" for over 24 hours now and the funds were removed from my account. I hope my experience is one of the good ones.
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Kentucky Law Firm
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Feb 29, 2012
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Unethical Business Practices
I think I know what's going on...(this is purely hypothetical)
Bud's stock is hit and miss. They catalog a handgun based off of what their distributors have sent to them, sell it, and leave the listing on their website. Then, another customer comes in, purchases that same item, but it's not in stock. In fact, they may not even get that specific item again (hence, you get the "there was a computer error" excuse or flat out get the wrong firearm. All they need you to do is accept it through the FFL (I'm betting a great majority don't even open the case before accepting). I'm going to bet money that the long ship times are buyers waiting for the distributor to send an identical product to Buds which they can give you.
I did some research between Gunbroker.com, BBB of Kentucky, complaintsboard.com, and a few other resources and found that the "Computer Error" excuse is given out enough to be downright pathetic. I'm not going to give you the numbers, research it yourself. What baffles me is their IT department who is referenced many times throughout this forum sounds very second rate; thus I think they should flat out be eliminated from the argument completely. They aren't credible.
As a business attorney for the state of Kentucky, I have access to their company information. According to the Attorney General, "Budsgunshop.com in Lexington, KY is a private company categorized under Guns and Gunsmiths. Our records show it was established in 2007 and incorporated in Kentucky. Current estimates show this company has an annual revenue of less than $500, 000 and employs a staff of approximately 1 to 4." This information is available to the public by writing to the Attorney General of Kentucky.
As far as their numbers are claimed on the website or other business practices, the BBB only goes so far. I've made a purchase through their website myself on behalf of my law firm; documenting every instance of the experience. These practices will be sent along with their claimed customer numbers, any instances of revenue claim, and customer service to the Attorney General along with my personal notes and filing proceedings. In the state of Kentucky, any LLC (Limited Liability Company) making false claims of customer numbers, revenue, and profit/loss are held legally liable by the LLC Articles of Organization. You can find that information under Article 542 Section 1 of the Limited Liability guidelines set forth by the state of Kentucky.
In layman's terms, if my experience matches the claims of this website, I WILL be filing suit with the Attorney General. You can find more about our law firm at http://www.ackersonlegal.com/. We've been in service for over 10 years and have yet to lose a case. Rest assured, disgruntled customers. We will be shutting this LLC down if they fail to comply with Kentucky's Business Practices Compliance. This also includes "editing" customer complaints on their website; which constitutes as plagiarism and fraud. If proven (I have 24 well documented instances so far and counting), they could also face felony charges by the Federal Court of Kentucky.
My legal fees are 1, 399.90 per hour. They will be held legally responsible for any and all fees should I win in suit. They may also be required to satisfy a restitution to the customers who were wronged in their illegal practice.
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Don't want deleted
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Mar 3, 2012
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Unethical Business Practices
Still no sign of my firearm. It's been 6 days and my order still reads as "processing". Now I'm really getting worried.
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JakeDisplay
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Mar 3, 2012
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Unethical Business Practices
I read the complaints before and still went ahead and ordered a rifle from Bud's.You cannot beat his price and "free" shipping.However, there IS much validity to the complaints I read here because I am too experiencing the same.I placed my order on 2/23 using their E-check payment option to save the 3% they would have charged me had I used a credit/debit card.Bud's withdrew the money from my account almost immediately, but I still had to wait the 5 business days for the processing(mind you, this is 2012, not 1952). On 2/29 I received an email stating that my order was now in the shipping department.Today I am still waiting for that email that declares my item has shipped.I work in the manufacture/shipping industry and can attest with extreme certainty that the only reason a product remains in a shipping dept longer than 12 hours is INCOMPETENCE, or you have no such product in hand.My wife ordered a firearm from another well known online gun store on 2/28.Yesterday she was notified that her piece had arrived at our FFL agent.NOW THAT IS SERVICE!...Bud, if you or someone in charge of that mess is reading this, I suggest you get your house in order.There is no reason in this day and age to be running business the way you are doing, none.I will not only not buy from you, I will persuade others to avoid your shop.
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JakeDisplay
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Mar 3, 2012
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Unethical Business Practices
@KY Law Firm..I am sure that you will have the support of many here.Maybe litigation will motivate Bud's employees into learning the first basic business rule.We pay you, you service us.
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Don't want deleted
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Mar 4, 2012
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Unethical Business Practices
I read the fine print. Looks like that 3-7 day processing period is in business days, not fiscal days (it wasn't some big secret, I just failed to read it properly).
02/26/2012 Pending
02/26/2012 Processing We have received all the information we need to process your order. Thank you. Your order will ship within 3-7 business days
So, we'll see if it ships out by the 6th. Still not holding my breath.
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Don't want deleted
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Mar 6, 2012
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Unethical Business Practices
Still no update. I requested an update/tracking number through their system and haven't heard anything as of yet. It states they "try" to get back to you within 24 hours, but I wouldn't bet the farm on it.
I can safely say this will be the last time I ever use Bud's Gun Shop. Poor customer service, poor shipping times, and pathetic order cancellation policies. Even if I wanted to cancel my order and just move on, I'm stuck paying 10% of the cost (aka Bud's profit margin) for a "restocking fee". To be honest, I feel that if they fail to ship within THEIR promised time, you shouldn't have to pay the restocking fee.
I understand they may have some delays and whatnot, but reading above you'll see a guy who placed an order AFTER me and has received it already.
I understand the customer isn't always right, but it's wrong for the customer to be penalized for their poor shipping and customer service.
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Don't want deleted
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Mar 7, 2012
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Unethical Business Practices
Not a peep yet. It's now been 10 days since I made my order, the thing still says "processing". No reply to my order update request, either. This is just pathetic.
I'm going to run a chargeback and stop payment on them tomorrow if I don't hear back. It'll cost me 15 bucks, but it's better than their 10% restocking fee. The Bud's treatment works both ways, guys!
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ky_Dave
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Mar 8, 2012
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Unethical Business Practices
I too have had issues regarding my order with Buds Gun shop. At the present, as in the past several days, they have my order in "Shipping Status" but I've yet received my order. This morning (3/8/2012) I received an e-mail from Buds stating that they are "Back-up" on their orders due to present buying panic from customers wishing to buy guns, so I don't know. I do know they had the time to cash my $800+ check!!
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ky_Dave
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Mar 8, 2012
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Lack of service
What is needed to deal with Buds Gun Shop is to turn them in to the ATFE or FBI, to investigate Buds Gun Shop's business practices toward their customers. Maybe then they will be more ethical toward their customers if they are investigated. No business should treat their customers badly like Buds is doing.
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ky_Dave
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Mar 8, 2012
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Unethical Business Practices
What is needed to deal with Buds Gun Shop is to turn them in to the ATFE or FBI, to investigate Buds Gun Shop's business practices toward their customers. Maybe then they will be more ethical toward their customers if they are investigated. No business should treat their customers badly like Buds is doing.
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Don't want deleted
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Mar 8, 2012
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Unethical Business Practices
I got that same email. They made it sound like they're trying to ship out thousands of guns...which to me is downright irresponsible to take on that many orders, tie up that much money, and not even have the gall to keep in touch with their customers.
I ran a chargeback on Buds and blocked their payment center this morning. It cost me 15 bucks. I'll take that as a lesson learned to read up on a company before you buy.
Just FYI, I asked their phone sales staff how long a refund would take. He replied with 2 weeks. So, if you feel like waiting that long, by all means. If you paid via credit/debit card, you should be able to run a chargeback and stop payment. All the bank needs is proof that they failed to provide you with your order. I had Buds staff unknowingly confirm this over speakerphone, haha. They aren't the smartest, that's for sure.
To sweeten my day, I ordered the same firearm from another online store and It's already shipped. My FFL will have it on Saturday. To anyone stuck with the Buds treatment, I feel for ya. -I'll never do business with that piece of sh*t company ever again.
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Don't want deleted
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Mar 8, 2012
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Unethical Business Practices
Oh, yeah...another thing. I forgot to mention I'm a web developer for a big firm in the Midwest. I took at look at Buds source code. As you'll see in the image below, they don't have a tool changing those satisfied customer numbers or customers online. It's the same until someone goes in and changes the code. That tells me 2 things.
1. Buds doesn't have an IT department
2. Buds lies about their customer base and current online status
Both of those are misleading to potential customers and could be considered "baiting" by the State. I know this because I have to develop code that meets those guidelines. Very strict...
Check it out for yourself, the code clearly shows that they just created the images, put them in a local folder and have them display on their webpage. There's no fancy database or hidden query. It's literally just someone adding a image to a webpage in HTML format.
Google "how to add images in HTML" and you'll see matching code. HA! IT Department! What frauds. I hope KY Law Firm follows up on this.
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Don't want deleted
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Mar 8, 2012
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Unethical Business Practices
The numbers are also randomized each time you create a new session. This is so Joe Schmo doesn't know any better.
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ky_Dave
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Mar 8, 2012
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Unethical Business Practices
"Don't want deleted" Glad to here you found another online dealer, and was able to cancel your order with Buds Gun Shop. Unfortunately, I sent them a check which they cashed as soon as they received it. So I guess I am stuck with waiting for my order to be shipped to my FFL dealer. Buds Gun Shop is not a very well run store, and maybe they should have their FFL Licenses revoked to protect customers form their unethical business practices. <Sorry>
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ky_Dave
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Mar 9, 2012
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Lack of service
I noticed Buds Gun Shop has taken down their website, as of this morning (3/9/2012). I tried to log-on to check the status of my order, which has been in "shipping status" for four days now.
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ky_Dave
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Mar 9, 2012
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Unethical Business Practices
I noticed Buds Gun Shop has taken down their website, as of this morning (3/9/2012). I tried to log-on to check the status of my order, which has been in "shipping status" for four days now.
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Don't want deleted
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Mar 9, 2012
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Unethical Business Practices
In all honesty, I'm sure it would be quicker to cancel your order and get a refund than it would to get your gun. They're waiving the restocking fee if you read in that email they sent to "everyone". By everyone, I mean everyone who submitted a customer support ticket. I'm sure there's guys out there who have no idea what the heck is going on.
I sympathize with you, ky_Dave. Keep this board updated with your order status. -I think it helps KY Law Firm.
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ky_Dave
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Mar 9, 2012
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Unethical Business Practices
Thank you, "Don't want deleted". I called Buds Gun Shop @ 1-802-526-3188 this morning. Got nothing out of the person I spoke to though. I told this person that I'd give them until this comming Wednesday (March 14th) to ship my rifle to my FFL dealer or I want a FULL refund. BTW their website is still down. I am seriously thinking of calling Ruger Arms to find another dealer I can purchase the rifle I want.
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joewhiskers
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Mar 9, 2012
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Unethical Business Practices
I have dealt with Bud's on a number of occassions and cannot be more pleased. The FFL's that I have used have never had a problem with them. I am a retired funeral director and before retirement, ran a funeral home that served over 700 clients a year. In this business, that is immense. As Bud's said in one of their replies, they have a 99% satisfaction rate. That is a great number. Believe it or not, the largest funeral corporation in the world strives for 70%! Yes, I worked for them as a manager for 4 years, so I know what I am talking about. I found that when dealing with people, some folks are just chronic bitchers. No matter what you do or say, they are never happy. In my funeral home, my client satisfaction rate was over 99% which is why I succeeded. It took me awhile to figure out that nothing is perfect. As Bud's did, I just put it behind me and move on. I am very happy for their success and will continue to buy from them. Their communication is wonderful and they answer emails in a surprisingly fast manner. So for those of you that are unhappy, go somewhere else! I wouldn't want to deal with you anyway. And get over it!!
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