Denied Bording

Yesterday a Lady from Philippines was denied to enter the Plane - she loose all: Philippine airline will not refund any Money!!! She had all the Dokuments / Return Ticket / Bank Acc. / ATM Card / Inviation from me / my Passport and 1Year Visa in Thailand / Cash Money… / Invitation for Holiday and live 2 Weeks in my Appartement - I explain that I will pickup at the Airport etc / Proof that I live in this Appartement / Cash 500 USD... and they think they can play God??? Do we have some rights too?? It is even better, if you need Visa, then everything is clear before you check in.. Philippine Airline will not refund anything, because she used the Cagayan de Oro to Manila Ticket already... just incredible!!!
I never see ‘Mafia’ like that – she want to come 2 Weeks for Holiday and she couldn’t come, because we didn’t see us in real – only 2-3 Month with Skype etc – are they crazy? Can they do what they like – or do I have some rights too??