CanopCo Incorporated |
| Canada, British Columbia |
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Consumer reviews about CanopCo Incorporated |
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Devrick
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Dec 11, 2011
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long distance charges - from Mexico
i JUST FOUND OUT THURSDAY THAT THIS COMPANY IS TRYING TO BILL ME FOR 3 CALLS FROM MEXICO COLLECT.300$ FOR 45MIN, PROB IS I WAS AT WORK AND NO KNOW-ONE FROM OR ON HOLIDAY THERE.BECAUSE THEY USE COLLECT CALL ON BILL SHAW IS FIGHTING WITH ME, WONT BELIEVE.THIS COMPANY IS PLAYING ON WORDS TO SCAM CANADIANS OUT OF THERE MONEY.I WONT BE ONE OF THEM.
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catherine
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Jan 26, 2012
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Canopco
Last August, PRIOR to going to Mexico, we placed an inquiry with Telus Mobility as to the best way for our young daughter to call home to check in periodically. Telus provided incorrect information, reversed charges on our daughters cell phone (they did not tell us that even if she had the phone with her, turned off, there would be roaming charges) and we received an enormous long distance bill from Telus noting "long distance Canopco". Duh, huh? They were quick to know all about this company when we called to complain, yet did not say anything about them when we initially inquired as to how to call home, other than to call collect. We placed a complaint with the CCTC (I think this is who they were) and told Telus we wanted these charges reversed as we had not authorized Canopco to access our account. This was done, and now we have received a bill from a company called "Globealive" on the envelope and "Canopco" on the enclosed invoice. This is where it is explained "who they are', chuckle. Not before, no notes or warnings at the hotels, no mention when they are calling you that they are NOT your long distance provider but can connect you to them, no mention of their rates, etc. - hmmm - I am all for entreprenurial opportunity but this is designed to rip uninformed people off! Apparently the hotels receive a commission on routing collect calls to Canopco. Furthermore, the hotels do not explain to their naive guests that they can connect you to your regular long distance provider, i.e., Bell, Telus, etc., but rather by default and to receive their commission of course, give the calls automatically to Canopco, unless the savy experienced customer (who has been their hapless victim in the past) states otherwise. CCTC receives some 500 complaints per month, yet can do nothing is done about this. Perhaps it is time for Canopco Canada to be regulated into having to provide and absorb the cost of a pamphlet explaining this result of deregulation enclosed with your Canadian Airline itinerary. And perhaps it is time they must provide a pamphlet in your regular phone bill requesting written permission to access your account in future. If this is not on file, they should not be allowed access. Shaw was not allowed default billing, and neither should this company.
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