Car Computer Exchange.com [Imperial Car Computer Exchange] |
| United States, North Carolina |
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Consumer reviews about Car Computer Exchange.com [Imperial Car Computer Exchange] |
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[email protected]
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Feb 10, 2013
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Buyer Beware
Do not buy from this company. We purchased a computer and sent in our core in exchange. They sent a computer that wasn't programmed correctly. They told us to send it back, but they refused to pay for the return shipping. The tech who examined this unit emailed us that the problem was on their end - but they still refused to refund the shipping cost. They did send a second one but it was lost in the mail. The company said it wasn't their fault that the package was lost - it was the fault of USPS and they would not help us. USPS assigned a case to it and traced it. It could not be found. USPS was going to reimburse us for the loss - but discovered that Imperial Car Exchange had not insured the item - valued at over $200. Insuring it would have cost $2.95.
We have contacted them multiple times. They have made it clear that they will do nothing to help us. They have our core and our money - a total loss of $330.00. I regret that I didn't look them up on the internet before purchasing from them. They have a F rating with the BBB, and an internet search revealed that they have many, many complaints against them. Buyer beware
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Marine son
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Mar 19, 2013
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You get what you pay for - absolutely nothing!
I purchased a PCM from Computer Car Exchange due to my vehicle throwing a scan code indicating "internal computer malfunction".
According to a vehicle website blog once you get this error you can only delete it 6 times and then the vehicle won't start and you won't get a MIL.
Bruce with Computer Car Exchange seemed to ask all the right questions when I was ordering; VIN, mileage, OEM part number, etc.
Got the computer in a timely manner and was looking forward to getting the vehicle back on the road and The Boss off my back for having to use her car while mine was down.
Now keep in mind C.C.E. promotes their product as "plug and play". I plugged. It didn't play. Followed the instructions included with the part to the letter. Vehicle would turn over but wouldn't start.
A slip in the box that came with the part stated in bold letters; YOU MUST RETURN YOUR CORE TO US WITHIN 7 DAYS OR YOU WILL BE CHARGED $125.00" Their website warranty information states you have 14 days to return your core.
Assuming something else was wrong with the vehicle I took it to a dealer for diagnosis. They called and said they got the vehicle started but it wouldn't stay running. The service contact stated the "had every technician in the shop under the hood" but all signs pointed to the PCM. Incidentally, when it stopped running it erased all trouble codes so they couldn't even scan it to see what was going on. I agreed to have them replace it after being told they tried to 're-flash' the computer in it and had no luck solving the problem. The bill was north of $1,150.00 with all the diagnostic time they had into it. They agreed to settle for 1 large.
I contacted C.C.E. to see if they would work with me. Fat chance. They told me that due to the fact the dealer had tried to re-flash what they sent me it voided the warranty ("as stated on the label on the PCM"). The label stated the warranty was void if you opened the PCM not if you tried to make it work. They also stated that had I called them they could have told me what to do.
Now admittedly I didn't call. However, there was no information to direct me to do that. And my belief was that they sent me a working computer so there must have been something else wrong with the vehicle. I'm struggling trying to figure out how they could have helped me over the phone when it was clear that the PCM they sent was defective.
BOTTOM LINE: If you computer goes out don't buy from these clowns or anyone else on the internet. They make big promises and have excuses for their product not working, but they really don't have the capability to give you what you need. So long to the $200.00+ I paid them for a working part in addition to what I paid the dealer. But then again according to C.C.E. "it's all MY fault."
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tomjones
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Jun 25, 2015
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Rip off
I paid $268.00 for a computer for a 02 explorer. It took more then 2 weeks to get here. My tech hook up his computer to program the key and low and behold there was no data in the computer. When I sent it back, car computer exchange said it was not under warranty because my tech broke off his connector screw in the computers connection, which has nothing to do with the electronics of the computer. They are a bunch of young kids that have no clue how to run a business, stay far away ! Read all the rip off reports on them, I wish I had.
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