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CBEYOND Communications

United States

Consumer reviews about CBEYOND Communications

P F C
Feb 27, 2012

Cbeyond extortion

they recently added "Fees" to the billing. Only some $10 a month. but the point is we have a contracted rate.
These are not Fed, state, or local taxes... Cbeyond claims they have the right to collect regulatory fees, that are charged to them, and collect back to their retail customers.

BS -- the contract states simple langueage that they are trying to braoden to include ANYTHING they want.
Contract
"6.6 In addition to the charges for your Cbeyond Services, you are responsible for all federal, state and local sales, use and excise taxes and any new or increased fees, assessments, taxes or other charges for the Services; we may also be required by federal, state or local laws or regulations to collect taxes or fees on services that you receive free or at discounted rates from Cbeyond, and you agree to pay these taxes or fees when billed."

WELL --The fee (they claim) is to cover their costs associated with Federal Compliance... So what? Do not charge me... I have a contract price. Now if it were a tax, or FED, State, Local "fee" (by law) to the Retail consumer... OK. But it is not.

These Junk Fees are at Cbeyond discretion... only. that is Unfair, and out of scope of the contract - unless one takes an illogical and lax position to broaden the definition to include anything they want to add, for any reason -- which would make the whole idea of contracted rates... moot. this is a scam and needs stopped..

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