Celcom Broadband |
| Malaysia |
|
|
Consumer reviews about Celcom Broadband |
|
stephanieJane
|
Dec 20, 2011
|
internet connection speed
i just subscribed celcom broadband(basic plan, 68/mth), i thought it is the best broadband ever but the truth is, it is the worst. for the first week, the speed is fast. The 2nd week, it start to slower down and its getting slower and slower day by days...So upset with the CELCOM BROADBAND!!! Have they ever fix the problems, so many complaints here but no actions are taken by celcom.
|
|
Mr. X. Pat
|
Dec 21, 2011
|
internet connection speed
I used this service for a year (Celcom mobile broadband), and it NEVER ONCE gave me the speed I was signed up for. One third of that was the average. I was also left without any service at all for 3 days and when I sought compensation I was offered10 MYR!!
I now use a different provider for the last 7 months. The service is always at the speed level I paid for and apart from some downtime due to service upgrades, it has been constant, also there's no download limit.
There's one comment I'd like to make about all mobile broadband services, though: this sort of service is NOT SATISFACTORY as a main broadband service. That tends to be the same the world round with MOBILE services for laptops. Reading the comments here, I am led to think that some people are using this as their only service. This is partially the cause of their dissatisfaction.
I AGREE: Celcom is promoting and maintaining this service unfairly towards customers. They cannot deliver the service or guarantee the packages they are selling, particularly with respect to speed. Also the Fair Usage Policy is laughable. There's nothing FAIR about it. Charging customers 50 ringgit more for downloading in excess of 5 GB in a month is not realistic if supposedly providing a 3mb/psec connection. It means that every month the bill will exceed the contracted subscription. This makes the service very expensive for what you're getting.
I am not Malaysian, only residing here temporarily, but can safely compare to services provided to me abroad.
A thing that should be remembered. Customers pay the salaries and benefits of any company, without sales the company has nothing. My experience in dealing with Celcom, is that they believe more in their internal processes that assisting the person contributing to their salaries. Whatever happened to the attitude "customer is king"?
|
|
Mohd Syukri Sulaiman
|
Feb 11, 2012
|
Broad Band Service Form, Terms & Conditions
yeah, ive been cheated by those f*cking idiot too, when i call the care line they told i have been cheated(wtf you are talking you put your damn agent there) and said i gonna get to court if i don't pay the my rm76.50 bill for something that i don't even bother to use right now, seriously this shitty company need to be given a piece of mind, why the consumer association doesn't act at all???we have the right to gain refund...may they rot in hell
|
|
Previous 1 Next |
|
|
