CGBilling.com |
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Consumer reviews about CGBilling.com |
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Camdigity
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Jan 31, 2012
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Taking money from my account
CG Billing Team -
You have also charged my account without authorization.
I have emailed cgbilling and have had NO response.
I've also called twice only to be on hold for 1 1/2 hours!! I got all the way to the next customer in line to speak with a representative, then got bumped back to #7 in line BOTH TIMES!
You are not available - I've been trying to contact anybody there at CG Billing since December 25, 2011.
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CG Billing
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Feb 1, 2012
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Taking money from my account
Hello,
We do not charge cards without authorization. If the charge was made in error we will of course refund it.
You can search for the transaction details on our website: https://www.cgbilling.com/secure/findTransaction.html
I am sorry you have had trouble getting through to our support, we strive to answer all queries as quickly as possible.
https://www.cgbilling.com/secure/customerSupport.html
Kind Regards, The CG Billing Team
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MC001
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Feb 9, 2012
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Taking money from my account
Similar experience with holding onthe phone and then getting bumped back. Will not contact by web form as I do not trust this phishing possibility.
So have asked our CC provider to investigate our dispute. I am leaning on it being a fraudulent operation. They show a Spanish telephone number in the CC billing entry.
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CG Billing
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Feb 9, 2012
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Taking money from my account
Hello,
I am sorry you have had trouble getting through on the phone. We always strive to answer calls as quickly as possible.
The web form at cgbilling.com is secure, and we would never ask you to submit your full credit card number over the web.
We never charge credit cards without proper authorization and should there be a charge made in error we will of course refund it. The fastest and easiest way to find out what the charge was for and to cancel and subscriptions or memberships with any of the companies on whose behalf we process payments, is to contact us directly via phone, email, fax or web.
Kind Regards,
The CG Billing Team.
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Liz T
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Feb 24, 2012
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Open Office is free - Scam to pay for Open Office
The following is the contents of email received 15/12/2011 from CGBilling.com, regarding payment for Open Office.
Payment was deducted from my credit card 28/12/2011.
Open Office is free, I do not need to pay for it. This is a scam.
I am a student, money is tight, I need this money refunded.
PURCHASE DETAILS:
Transaction ID: 15782902
Order Date: 15/12/2011 12:13:14 AM PDT
Customer Name: Liz Tadman
Customer Email: [email protected]
Product: 3 Year Unlimited VIP AccessAnd 2 Extra Features, 66.74 USD.
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TECHNICAL SUPPORT:
If you did not receive access to the services after payment, please click on the following link for immediate access: http://transaction-idoofc.com/office
If you would like technical support, please contact the merchant of the services directly by sending an email message. Merchant's Email: [email protected]
The merchant will provide expert advice on the product and can give you personalized customer service. Please be patient and allow the merchant 48 hours to respond.
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24/7 CUSTOMER SERVICE:
If you need additional customer support, we are happy to assist you with the following two support options.
1. Visit our website: http://cgbilling.com/
2. Contact us by phone:
International: +34-976-362-127
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Rick Tuyau
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Mar 26, 2012
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Taking money from my account
I had a purchase on the 06 march 2012 to which they deducted the amount of AU$31.81 as per agrement yet on the07 march 2012 they had the audacity of withdrawing AU$19.50;on the 09 march2012 another withdrawal of AU$29.14 and another one was done on the 12 march 2012 for the amount of AU$38.94.I went to my bank this morning and straight away they put a stop to further withdrawal by choping my bank card into two pieces.I frankly do not want to express my anger toward cgbilling.com*netcash just yet because perhaps there's a valid explaination to this and get the overdrawing amount of US$87.58 back in good faith anyway i intend to let the world know of the outcome.
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Rick Tuyau
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Apr 3, 2012
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Taking money from my account
is it possible to know which site i entered into a contract with on the 6 march 2012 as i couldn't have axcess to due to thailand law.
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Rick Tuyau
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Apr 4, 2012
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Taking money from my account
Thank you cgBilling for promptly refunding my overwihtdraw in just 2 days after i put in a complaint even thought i was told to expect a refund in 10 to12 days.I do still wish to subcribe into the same site but unfortunately i dont know how to go about it unless one of you can help as you have cancelled my subcribtion.A big thank you guys for your help.
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