Over promise & Under Deliver

I have given Cincy Bell every opportunity to deliver the WiFi service they sold me to no avail. A couple of months ago, they forwarded me an invitation to align with a company called Sam Knows - who measures internet performance. I believe this information is shared with “The Bell” . See attached. My WiFi is SO lousy, I cannot get a clear picture on my TV, let alone have multiple people in my family use their phones while the TV is on. I went online & looked at Cincy Bells mission statement- which goes on about “offering unparalleled product and services”. Hardly. I will be reaching out to their competition to see about finding a more reliable company to do business with.