CLARKE YOUNG LAW OFFICE |
| United States, New York |
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Consumer reviews about CLARKE YOUNG LAW OFFICE |
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Radley Moss
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Apr 3, 2012
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YODLE, INC.
Hi Clarke – my name is Radley Moss and I am the Director of Corporate Communications at Yodle. I understand that my colleagues from Yodle’s Client Services team have reached out to you several times over the last week to address similar concerns that you’ve already raised in other forums. I’d encourage you to call them or contact me at either 212-542-5449 or [email protected]. I’m sorry to hear how frustrated you are and want to make sure that we’re righting any wrongs that you feel you experienced during your engagement with Yodle. In the meantime, I would like to assure you that Yodle does not call phone numbers and then charge for the calls. As I mentioned, please touch base with us when you have a chance. We want to better understand why you had an experience that is so different from the positive one that the majority of our customers enjoy.
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Clarke Y.
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Apr 3, 2012
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YODLE, INC.
Mr. Moss: First let's set the record straight. I received ONE phone call late Friday from someone at Yodle asking me to call him about my concerns. Thus, your comment is--like everything else about Yodle--an exaggeration. Yodle's "Client Service team have [sic] reached out to you several times" is inaccurate at best. Second, I don't care how "sorry" you are to "hear how frustrated" I am. What you should care about is my business--and it's a little late for that, don't you think? Third, if you don't have goons in a back room calling me, please explain to me (and the world) how it is possible that after three months NOT A SINGLE CALL TRANSLATED INTO BUSINESS? Seriously, tell me how is that possible? Fourth, Yodle doesn't need me to tell it--again!--what my complaints are. Yodle has my NYC BBB complaint and it details the same complaints that many others on the Internet are complaining about. My complaints merely ditto those of other former Yodle customers. How stupid Yodle must think its customers are to require EACH customer to repeat the same complaints. And why doesn't Yodle change its business model in the face of the same, repeated complaints? Fifth, I have emailed you separately my final demand for payment/refund. My complaint has a public side (to share my experience with others) and a private side (i.e., settlement) and I wish to keep these two aspects of this dispute separated. Please respond to my email to you. Thank you, Director of Corporate Communications, for this invitation to openly discuss Yodle's ongoing unresponsive responses. In the future, I insist on only talking to the person who has ultimate power and authority over my account and who is authorized to make a prompt refund--and I'll bet that's not you.
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