Charged my credit card but did not deliver product

I purchased from Cleverbridge a license key for a software called Winrar that I was supposed to receive in my email.

The key never arrived. I emailed Winrar directly several times and they were completely unresponsive. Therefore I called Clverbridge directly since they are the company that I actually engaged with and paid.

They said they would reach out to Winrar. Still no licence key. It's been about two weeks now and I am asking for a refund. Cleverbridge refuses to help since they say the decision is completely up to Winrar.

I did not engage or pay Winrar, I paid Cleverbridge and I am Cleverbridges customer. They have my money and delivered no product.

Of course I will be disputing this with my credit card company but I really shouldn't have to do that step.

Very bad customer service and they definitely lost a customer. Hopefully other people will think twice because giving their credit card number to this company.