comgateway / onenow |
| Singapore |
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Consumer reviews about comgateway / onenow |
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robleandramax
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Dec 20, 2011
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service charge increase without announcement
Hello. After using ComGateway 5 times with no problems I thought I'd try them again for Christmas presents.
Something has changed. They are now unresponsive, unhelpful and I think downright dishonest, just trying to rip-off their customers. Why I started to use them is to get consolidation and repacking savings. What they are doing now is over exaggerating the volumetric weight, not consolidating, not allowing repacking and simply ripping us off. After 5 emails where their arrogance is astounding, I am getting nowhere and unfortunately, they have me by the balls as they've got my shipment. The latest one is going to be charged for 26kg when it only weighs 11kg...but it is only clothes! 1 blazer, 4 jackets, 1 shirt & 3 t-shirts.
Ripped off - never to use comgateway again.
I'm buying from Macys and will go direct from now on.
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onigiriloves
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Dec 24, 2011
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service charge increase without announcement
I agree with robleandramax!
I used CGW serveral times, i am unhappy but i've no choice.. i've to buy from the US >< I would've used borderlinx if i have a Citibank card. So much cheaper plus additional discounts..
Back to CGW(*HATE*)..
I purchased some stuff and it arrived at my US address. I was so pissed when i saw a couple of my package's weight.
Package 1:
Net weight:0.51kg(on the fedex tracking site, my item was only 0.41kg)
Vol. weight: 0.51 kg
Chargeable weight: 1kg
Package 2:
Net weight: 1 kg
Vol. weight: 2.03kg
Chargeable weight: 2.5kg
They charged me for a mere 10g and 30g. I feel so unfair. As someone posted that Comgateway do not go all out to re-pack customer's packages, they might not be serious in measuring the dimensions. and it seems that their weighing scale has got some problem because fedex is VERY accurate. I've requested for a re-weigh and re-measure for both package but no response was given. What a lousy service. They suck and the live chat isn't 24/7. Extremely UN-Customer-centric.
I seriously hate the volumetric weight too. Why do i have to pay for the merchant's fault? They stuff in a bunch off crappy air bags to "protect my item" but in fact my items are things like coloured pencils, ink pad etc. When my package arrive at my door step, i realised that i've paid $30 USD to ship air. Sounds ridiculous, right? Why cant CGW just remove those unnecessary "protection" to help customer save cost when they open the boxes to check the stuff. I thought they were there to help. And repacking for US$7/10 is just too much. You can't return the package because they will charge(extremely high) for that too -.-
For this particular shipment, i am going to be charged 19kg but net weight is only 10.23kg. Gosh.. now i realise that i'm paying US$52 to clean up the mess the merchants made.
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peterppp
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Dec 30, 2011
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service charge increase without announcement
I used comGateway recently and it was the worst online company I have used to date.
I bought 4 shirts and 3 x 100ml of cosmetics, and they charged me a total of 6.5kg volume weight when in fact the actual weight was less than 2kg. They refused to repack the items for me, saying that would destroy the boxes. Nonsense. They just wanted to charge more.
I used their services as I have an Amex promotion. However, they refused to acknowledge the promo, and said I should have registered on their cousin website called globalshop.com. That is not even accurate, and yet another attempt to cheat customers.
I made a complaint via email to their customer services, and their reply was rude, and a flat NO. They do not even offer a telephone number for me to call. Basically, they just do not want to talk to you, and they can just hide away behind emails.
Very lousy and impersonal service, and they will not address your concerns. I do not advise using them.
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