Compressionsale.com |
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Consumer reviews about Compressionsale.com |
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tobyhannah
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Feb 16, 2012
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I recommend not ever ordering from this website
Very poor customer service- return policy is the worst for an online store. tried calling to make an exchange and was put on hold so long i finally hung up, when I got around to calling again my 30 days to exchange was up and they would not consider an exchange- not a return- an exchange! Don't order from places that charge a restocking fee- there are plenty of sites that don't.
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xcargrl
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Mar 16, 2012
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I recommend not ever ordering from this website
This company is a complete scam that preys on the disabled and elderly!! I returned a product within the time with the authorization number and they're telling me they never received it! I have a postal inspector tracing it. In the meantime, their one-and-only customer support person, Kassi, is calling me a crazy liar. She said I probably still have the socks!
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abbafan
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Oct 2, 2012
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CompressionSale.com
STAY AWAY!!! Rude and indifferent customer service. No product shipping information - am told it was shipped but no tracking number provided. Next phone call I made was told the product is on back order. HORRIBLE return polity. Cancellations not allowed. See http://www.bbb.org/chicago/business-reviews/hosiery-retail/compressionsalecom-in-vernon-hills-il-88480549
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Fwhite
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Apr 25, 2013
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Lack of service, waste of time
A few weeks after ordering from this company and not receiving my order, I tried to track the track the order with the number they emailed me. It was a bogus number. I called and after a 15 minute wait on hold, spoke with someone who gave me a completely different tracking number, like I was suppose to know this somehow, and told to contact UPS myself. According to the online service my order arrived days ago. I waited another day and contacted the company again explaining that my surgeon had recommended this company and a procedure I need done is on hold waiting for these stockings to arrive. I received a one line comment back with the tracking number. I wrote back asking for someone with the ability to resolve their shipping issues to please contact me. I have not heard back from them. I wish I had seen the above reviews before wasting my time and energy with this company.
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john jacobs
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Aug 3, 2013
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returns
CompressionSale.com . NEVER BUY from them . I was told returns are easy ..No refund for a unopened package ? This is a rip off . no savings here. Only credit?with a 25% return fee .NEVER NEVER BUY FROM THEM..I am a retired person who was taken advantage of
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jjones7791
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Jan 14, 2014
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Horrible Customer Service
AVOID COMPRESSIONSALE.COM LIKE THE PLAGUE! Any positive review you read about this company is bought and paid for by them. Anyone who has actually dealt with them would never say anything positive. These guys are liars and crooks, and judging from other reviews, I'm lucky I even got any product in return.
If you purchase and try on a product, they will only accept it back for store credit, no big deal, as this is their policy that I knew beforehand, however when you send in a return, they WILL NOT process it until they feel like it. You will literally be waiting for a month or more to get the products you paid for. Then after they sit on your return for a month or better, they will ignore your emails, tell you something has shipped when in fact it has not, and then to top it all off, they don't send the correct color. After replying back to them regarding the latest screw up, they now simply ignore my emails.
If you want to purchase from a quality company that VALUES your business, go with a site like BrightlifeDirect.com. They will accept any returns, will expedite any order to you whether it's new or an exchange, and just have generally all around good customer service. They sell the same products and you will never wait more than a week to get them, usually less.
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jjones7791
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Jan 16, 2014
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Owner made it right
Ended up being contacted by the owner and he made the situation right. Sending me the product that I originally requested and let go of the nasty CS rep I dealt with. Due to this I would consider ordering from them again.
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noiseacct
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Feb 14, 2014
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AVOID Compressionsale.com
Avoid this company, they will steal your hard earned money, they will not ship your products that you ordered. You cannot get a refund even if you never receive the order. They will let you exchange, but I cannot exchange for something I never got. I needed the products within a short order of time, and 6 weeks after I placed the order I get an e-mail that says they shipped. It is now 2 months after I ordered, still have not received, I no longer need the products, nor is there anything else I would ever won't from the company. If they cannot ship in a timely manner, cannot refund when there is a problem.
The company has very poor customer support, when I received a call yesterday that says they got the product back and the package says it was delivered somewhere other than me, they wanted to know why I returned it. I stated I could not return something I never received, I no longer needed the product and wanted a refund. They then hung up on me.
I filed a complaint with BBB, Paypal and still cannot get my money back, even for a product I have not received.
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Al Armstrong
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Feb 19, 2014
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Lack of communication!
Thanks for contacting us. An operator will be with you shortly...
[Emily] Hello, thank you for your visit to our site, my name is Emily, how may I assist you?
[Visitor] Hello Emily!
[Visitor] I placed an order on 2/17 for next day air delivery. It is now 4PM and no package. My order # is 230478. Can you provide me a tracking number??
[Melissa] what is your order number
[Visitor] 230478
[Albert Armstrong] Hello?
[Melissa] checking
[Melissa] the item went on backorder if you would like I can get something similar out at no additional charge
[Albert Armstrong] Backorder???? Why didn't your sales person tell me that??? I paid for next day shipping to have them today!!!
[Albert Armstrong] today!
[Melissa] The sales person was informed as the manufacturer did not notify us I can get something out for Tomorrow
[Albert Armstrong] Please have customer service call me at 518-946-2262
[Melissa] would you like me to get something out for you
[Albert Armstrong] She leaves tonight on a flight. Tomorrow is to late. Please see to it that my credit card is not charged. If the sales person was notified, why wasn't I?
[Melissa] woulld you like me to cancel the order
[Albert Armstrong] Answer my question as to why I wasn't notified please!
[Melissa] did you check your email
[Melissa] one was sent
[Albert Armstrong] To where. The last email I received on the 17th stated it was processed!
[Melissa] to the email that was on the order
[Albert Armstrong] I run a very successful business. No sale is to small in my book. I call customer service and I am told to leave a voice mail. Please cancel the order. I assure you we will not be doing business with you again. I would like confirmation of the cancellation. Have a good day!
[Melissa] customer service is option 2
[Melissa] you should not be prompted to voice mail
[Albert Armstrong] Well, I got one and I just checked my e-mail again. I am calling customer service for you!
[Melissa] I only do chats
[Melissa] we have other people who can also help via phone
[Albert Armstrong] Now I am on hold. I called the number to let you know what I get...
[Melissa] you are next
[Albert Armstrong] talking to her now..
[Melissa] ok good
I spoke with a sales rep. They will cancel my order and refund my money. Wasn't sure she could because I paid via PayPal. What???Pretty sad first experience!
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Diane Keith Rawls
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May 9, 2014
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WORST COMPANY
Worst customer support ever. Rude, indifferent, do not honor their own policies. Stay away from this company.
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jc
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Jul 1, 2014
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Awful!!!!
PLEASE READ THE EMAILS BELOW. THIS HAS BEEN A NIGHTMARE. I WAS TRYING TO USE MY INSTORE CREDIT BECAUSE THEY ORIGINALLY OVERCHARGED ME AND SENT ME THE WRONG STOCKINGS. I WAS CHARGED FOR EXPENSIVE STOCKINGS AND GIVEN CHEAP ONES. I ORDERED OVER THE PHONE. I WAS PROMISED AN EMAIL CONFIRMING MY ORDER. I STILL DON'T KNOW IF THEY ARE SENDING JOBST ULTRASHEER OR RELIEF. MY INSTORE CREDIT WAS FOR $73.34. $50 EXTRA WAS ADDED TO MY CREDIT CARD. WHAT EXACTLY AM I GETTING: $60.00 WORTH OF RELIEF OR $120.00 OF ULTRASHEER??? I CAN'T BELIEVE THIS IS HAPPENING AGAIN. HOW MANY TIMES CAN ONE COMPANY MESS UP A SIMPLE ORDER. THIS IS FURTHER PROOF OF LOUSY CUSTOMER SERVICE AND POOR BUSINESS PRACTICES!!!!
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On Jun 30, 2014, at 8:36 PM, "CompressionSale Customer Service" <[email protected]> wrote:
The item which was shipped was 30-40 compression level by jobst
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On Mon, Jun 30, 2014 at 3:20 PM, Jeanette Cottone <[email protected]> wrote:
Hi,
I placed an order today with Ms. Love. she promised to send an email. I have not received an email as yet. Please confirm that I ordered 2 Jobst, Large, 30-40, Natural, Ultrasheer, knee highs.
Jeanette Cottone
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homer1dog
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Mar 14, 2015
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compressionsale.com
Shut THEM DOWN> Bad to the BONE...
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brendaray
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Sep 7, 2017
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Terrible Customer Service
I am very disappointed with the return policy and customer service provided by this company! I ordered two pair of stockings in two different brands as I was looking for a color to more closely match my skin tone. I tried on one pair and determined it was too tight
fitting on my foot even though the size chart matched my measurements. The other pair I ordered I never tried on as I could tell they
were too light in color. I followed instructions for email authorization of returns and was told I could only return the pair I never tried on for store credit only! I felt that was ridiculous and said never mind, I would just keep them. I returned to the company's site again about a month later.... to try to re-order the brand I had liked in a different size....even though I had vowed never to order from there again! The customer service was just awful! The person in Sales told me to try a different brand and while I tried to look online so I could ask her a question about that brand, she told me she was too busy to wait for me to decide....she had other calls to take! So, I tried the customer chat service to help me decide what size to order as I seem to fall in between sizes. Emily was my Chat representative and she said for me to "refer to the size chart" and ended our chat! THIS IS THREE STRIKES AND YOU ARE OUT!! with me! TERRIBLE RETURN POLICY AND CUSTOMER SERVICE!!!!
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