AMC paid, Holiday status expired

My concern is about how they treat their members. I would like to mention my concern about the response from Country Club/ Country Vacations employees. I have been writing and calling the customer care and other executives from Goa Country Club regarding my membership from last 9 months but there has been absolutely no response from the team. We took the membership while we were staying at their resort in Goa in 2015 and now it seems they made a lot of false commitments. When we asked for reservations a couple of time well in advance, they said it is not available and hence we were unable to avail the holidays on time and even after paying AMC for full period, they now say that my holidays are expired. Initially I was told there is no validity to the membership and I can avail the holidays whenever we are comfortable and it can be extended for next 3-4 years, if for some reason we are not able to avail the holiday every year but now no one seems to respond on my query which is very disappointing as I have made full payments for everything. I also received a call a month back from one of their subscription executive and he asked me to pay more if I want to reactivate the holidays. I would appreciate if this gets addressed and given a solution.