Dinodirect |
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Consumer reviews about Dinodirect |
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dinodirect001
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Dec 9, 2011
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Faulty goos and poor customer service
Dear GBSpain,
We are really sorry for the inconvenience. We will do everything we can to compensate and have started the refund process. Please do not worry, you will receive the fund soon. If you have any other questions, please feel free to contact us anytime.
Regards,
CS-Manager
DinoDirect
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Stephen2012
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Feb 26, 2012
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Faulty goos and poor customer service
I purchased a JXD 335 3 Channel Alloy Structure Mini Helicopter from Dinodirect and the remote control was faulty. Is there any way that I can get a new remote control?
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dinodirect001
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Feb 27, 2012
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Faulty goos and poor customer service
Dear Stephen2012,
We are sorry for any inconvenience our service may cause. For faulty product, you can request a RMA on our site. Please contact our customer service for more suggestions. Also you can leave your order number for us to investigate. We will do our best to solve the problem promptly. Thanks and have a nice day!
Regards,
DinoDirect
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Stephen2012
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Feb 27, 2012
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Faulty goos and poor customer service
The order number is 39711811-DD and the sku is A01450000U. Thanks!
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dinodirect001
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Feb 28, 2012
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Faulty goos and poor customer service
Dear Stephen2012,
Thanks for your reply. Could you please send us a video to describe how the product is faulty? We will offer a reasonable compensation after we confirm the issue. We have also sent you an private email, please check. Thank you!
Regards,
DinoDirect
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