Dorrance Publishing Company |
| United States, Pennsylvania |
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Consumer reviews about Dorrance Publishing Company |
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David Warrior
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Mar 29, 2012
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Fraudulent company
I don't know if Dorrance is a scam but I have a book in process that I first submitted almost 18 months ago. The process has been very slow, with no correspondence or reporting on progress except an email to tell me my 2nd (and many months later 3rd) payment was overdue and work would stop on my book. The idea that they may send an invoice or some kind of reminder BEFORE the payment is due seems to be beyond their managerial skills. I just received an email out of the blue, informing me that they have sent 24 free copies of my book to my office. Unfortunately my office moved to a new building a year ago. Had they informed me that this shipment was ready to be sent I would have given them my new address. It is very possible these 24 books will be lost. So I would not say this is a scam exactly, but I get the impression it is run with minimum staff and minimum understanding of what 'service' means. If I treated my clients in this way my company would be bankrupt within 3 months. I shall not be a returning customer that's for sure.
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David Warrior
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Mar 30, 2012
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Fraudulent company
NOT A SCAM. Since posting my comment regarding the poor service quality of Dorrance, in particular the lack of any correspondence, progress reports or information other than notices when my (never invoiced) payment was overdue, I have been contacted by a Dorrance employee responsible for shipping 24 free copies of my book to me without any prior notice. The books were shipped to my old office address. Had I been informed that Dorrance was ready to ship the books I would have given my new address. (See my posting above).
But, to the credit of Dorrance the lady concerned took quick action and was able to retrieve my package from the US mail service and re ship to the correct address. So I do not think there is a scam going on here. This one employee took the initiative, (thanks Katie), and responded professionally to my email. The problem I see is very poor management, poor systems for dealing with clients beyond "have a nice day" and far too much emphasis on getting their money with the minimum of time spent (wasted?) making their clients feel valued. Basically an author pays them to prepare a manuscript and print the book for a fairly hefty fee. But it is not a scam. Just lousy management and corporate attitude. I suggest the managers should talk to Katie and take some notes!
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