Poor Poor

Very very bad service. Horrible company

They listed a bed frame with 20% off but the discount did not show up in the checkout. I called customer service they replied they can refund me the money if I call them back Monday.

When I contacted customer service again for the refund they informed the discount is applicable only if I buy the mattress . That was not neither satated in the website or the customer service person inform me earlier.

I requested them to listen to my call and I sent a screenshot of the website listed with the discount. But they strongly denied both. I was disappointed and asked them to cancel my order. Hassan Shahid said he has canceled and can offer a full refund.

After a few mins, I became worried that the cancellation will affect my credit rating, therefore, emailed Hassan to revoke the cancellation and called customer service to keep the order. Hassan said he has canceled the order and has informed Barclays about it, however, the customer service lady who answered my call said nothing has been touched in the order and no notes recorded and the order will be delivered the next day.


After this call, Hassan is replying to me saying he has revoked the cancellation and it will be delivered. So, in fact, the first time when he said it was canceled and a full refund will be offered is a total lie.

How can you rely on a company which has a bunch of liars?

I am very very disappointed. When I say I am upset and I cant offer is good feedback he replied that is entirely up to me.

PLEASE DONT RUSH TO BUY WHEN THEY LIST THERE IS A SALES ....

EVERYTHING TOTAL EYE WASH ...

THE SAME BED HAS BEEN IN MARKET FOR 547, 20 days ago but I have bought it for 647 thinking I ham getting a bargain.. when in fact I have been cheated