eDreams |
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Consumer reviews about eDreams |
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AndreaV
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Mar 7, 2012
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extra charges
We booked flights with edreams. They charged our credit card and at the same time gave our credit card details to the airline and so we were charged by them also.
They promised a refund but so far nothing has materialised. We have now opened a dispute with our credit card company.
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eDreams
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Apr 18, 2012
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eDreams Response
Good Morning Andrea,
We apologize for the inconveniences. Could you please let us knwo if this issue has been solved?
Customers satisfaction is very important for eDreams, please send us your comments to: [email protected]
Best reagrds,
eDreams Team
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emmanuelma
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May 1, 2012
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misleading fees and product presentation
Name of the airline is hidden until payment is proceed. Ticket price is said to include fees and taxes what the buyer assumes to be airline's standard airport fees and taxes. Once the payment is accepted only, buyer discover the ticket price is actually much lower and the rest of the fees are simply edreams' ones. For instance, the purchase cost me 80EUR and only discovered after payment that the fee structure is 60EUR for the ticket and 20EUR for edreams. That is unacceptable to sale a product without explaining what it is and for what you pay.
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