eDreams |
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Consumer reviews about eDreams |
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Michelle/James Smith
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Jan 2, 2012
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Fraud
Will NEVER use EDreams again. Booked flights to Dublin from Geneva (return) and paid in full online with 1 bag to check in. On return the airline told us that Edreams had not booked our luggage to be brought back and we were charged 75 euros to bring our case back. Edreams had sent us a breakdown of costs, telling us that 323.87 euros was the total cost of our return flight with Flybe but Flybe told us that in fact Edreams only paid them 235.24 euros (without a checked in bag). We have tried to contact Edreams, with emails and calls but no luck. WHAT A DISGUSTING COMPANY. Crooks. Should not be allowed to trade. I will be contacting WatchDog and suggest that anyone else who has had troubles (we amount to a lot of people) do the same and see this company closed down. They should not be allowed to steal from us like this. Go to http://www.bbc.co.uk/watchdog/gotastory/ to report your story to WatchDog. It is quick and easy.
GRRRR.
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eDreams
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Jan 18, 2012
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Please contact us
Dear customer,
We apologize for the inconveniences, could you please send an email to: [email protected] with all of the information?
We will review the case and see exactly where the failure was to help us improve and refund your money.
Please accept our sincere apologies,
eDreams
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