Emirates NBD Collection department

+971527991845
United Arab Emirates

Lack of customer service

So it seems that Emirates NBD collection department is used to ignore customers all the time, they always reject my calls or never return them back. Last time I went to Collection department I needed to talk to my previous account manager which made me wait for 45 minutes and when I asked if I was going to wait longer they told me every one at office already left . It was frustrating because I'm trying to close my credit card which is already paid as per the settlement plan but they want me to pay all over again. Not fair at all!!! I wish there was someone who can actually take their job seriously to help me out.