Another victim of EMS marketing techniques

A copy of my letter of complaint to EMS:

Dear Jamie Wilson 17th August 2015

This is a letter of complaint. Your company EMS Internet, in its marketing of its website services, is a trap for the unwary.
I fell for the attractive offer of a website for £450. This was the beginning of a nightmare. It seemed almost every week after that I was persuaded to spend more and more money on ‘link building’ and ‘search boosters’. These things I was told were absolutely necessary for a website to be found by people browsing the internet. I felt as if I had bought a car but when I came to collect it was told I would need to buy an engine, and then when I went to try and collect again was told I would have to pay for wheels etc., etc.,

By now I have spent in excess of £5000 on this website to no significant effect on my income from new customers.

Why was it not made clear at the outset that this website would cost me more than £5000? My business has a turnover of about £20,000 per annum, turnover not profit. I cannot justify this kind of expenditure as I have told your account managers time and time again. But I am constantly being persuaded to spend, spend, spend.

The final straw was discovering that I have spent £354 on the 4th Aug and £474 on the 10th. Completely confused by all the demands from your company, I didn’t realise that I would have two such large sums to pay in one month. I can’t afford this, as I have fruitlessly told your account managers many, many times.

I will warn any of my friends and acquaintances considering buying a website to avoid EMS as its marketing practices are wicked, leaving their customers dreading another phone call demanding more money.

Yours

David Cuthbert