liquidated IRA shares in index fund, now won't allow transfer

This is exactly what is happening to me.
I didn't sell my assets, I want a transfer in-kind.
However, every time I try and do this they come up with a new excuse for why the transfer can't happen.
Every time I say, "is this the last thing I have to do", and every time they say yes. And then they throw a new challenge on.
It's been eight months.