FABRIC PRO - CLOTHING DESTROYER

This is by far the worst ever service provider I've ever encountered in Singapore.

Below is an account of my recent UNPLEASANT EXPERIENCE with FABRIC PRO.

In October 2017, my friend borrowed a Winter Jacket that I purchased in December 2016. It is more of a Ski Jacket with 2cm wide linings stretching from shoulder to wrist. There are also linings surrounding all the zips and pockets, as well as the collars. After the trip, my friend brought the Jacket and another 7 or 8 items to Fabric Pro in Compass One for cleaning. Upon examination, the staff told my friend that there are risk of peeling in all the items. Thinking that this is the standard comment for their own protection and trusting that since they are well aware of the risk and dare to accept the items, they will take reasonable care in cleaning the items.

After about 10 days or so, my friend went back to collect the items. They were all nicely folded in half with hangers and covered with clear plastic sheets. Without any suspicion as everything seemed normal, my friend took all the items back without unwrapping to check the items. The Jacket was returned to me in its original wrapped condition. A few days later, as I was planning for my coming winter trip, I took out the jacket to try it on. As I unfolded it, I noticed the two long loose linings dangling from the shoulders. The rest of the linings surrounding the zips and pockets were totally gone. What was left are the 2cm width glue marks of all the linings.

From the way they packed the jacket and hide the 2 long linings inside, it was obvious that the staff involved was trying to get away from the damage. We would expect any responsible service provider to inform the customers once damage is done.

When I brought it to the branch, I was referred to the customer service over the phone. I told them that this was a case of negligence on their part. It can't be a case of wear and tear since 100% of the linings came off. Upon further questioning, I found out that it was put on dry cleaning at 55 degree temperature. The label on the jacket clearly indicates that no dry cleaning is allowed. As the conversation with the customer service gave me the impression that they were neither sympathetic nor helpful. I asked to speak to a superior or the boss. But she refused to reveal the contact nor ask the boss to speak to me. I was left with no choice but to personally go to the head office in Pandan. The Manager asked me to leave the jacket there while they investigate the matter.

After about 2 weeks or so, someone contacted my friend and offered just $100 as compensation. And due to their company policy, the jacket would not be returned upon compensation. Obviously I was not willing to accept such nonsense.

At this current stage, I am demanding that they either replace the linings or replace me a Jacket of the same brand and quality. The replied I get was ridiculous as shown below:

" I really apologize with the inconvenience, however we can only offer is to remove the material that got peeled off so it wouldn’t look awkward and of course with your permission."

This was the exact quote from FABRIC PRO. What they intend to do is to cut off the 2 loose linings and that is it. It’s been 3 months & the boss is still hiding somewhere. The staff is not willing to provide contact or email of the boss. In my opinion. This company is managed in a turtle, irresponsible and cowardly manner. Good Luck to anyone who wishes to bring your precious clothing there.