bad equipment bad customer service

I just tried to place an order with Healthrider and their website decided to bounce back and said my card was denied and I needed to replace the order, I immediately checked my bank account and saw that the order DID go through and they'd taken the money out of my account. I called the sales dept and the guy was a total jerk and told me too bad that I'd just have to wait that the money was "in holding" and it would fall off in a few days but that the oder didn't go through and I'd have to place it again. I told that that was unacceptable, they have my money according to my bank and it's not my fault their site screwed-up but he continued to ramble. Finally he told me I'd have to go through billing but billing only works Monday through Friday 9-5 hours. I plan to go through my bank and let them deal with these people, my opinion is that they act like they are out to steal money.